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Liz is happy with the status quo, while Ron wants to expand the business by bringing in investors and opening salons in other locations. How do they resolve this impasse? By asking themselves some tough questions. Whose view of the future is more realistic?

As **Exhibit 6.6** shows, controlling can be visualized as a cyclical process made up of five stages: ![Each stage flows into the next. Stage 1 says, set performance standards and goals. Stage 2 says, measure performance. Stage 3 says, compare actual performance to established performance standards.

After you answer the questions in each of the fun self-tests that appear in this chapter, determine your score and evaluate your skills using the following scoring guidelines. **Table 1 Fun Self-Test: Can You Persuade Others?** For questions 1, 2, 4, 8, 10, and 11, use the following to calculate you

Final words about the research, the importance of project and how you can build similar project yourself!

In addition to production type, operations managers also classify production processes in two ways: (1) how inputs are converted into outputs and (2) the timing of the process. ## One for All: Mass Production Mass production, manufacturing many identical goods at once, was a product of the Industria