Machine Learning and LLM System Design Case Studies

Generative AI

Company	Industry	Title
Capital One	Financial services	How AI is transforming financial services & banking
eBay	E-commerce and retail	Uses Agentic AI to Supercharge Personalized Ecommerce
Dropbox	Technology	Building Dash: How RAG and AI agents help us meet the needs of businesses
Dropbox	Technology	How we brought multimedia search to Dropbox Dash
NVIDIA	Technology	Lessons Learned from Building an AI Sales Assistant
DoorDash	Delivery and mobility	How DoorDash leverages LLMs to evaluate search result pages
Pinterest	Social Media	Multi-gate Mixture-of-Experts (MMoE) Architecture in Ads Engagement Modeling
Uber	Delivery & Mobility	Advancing Invoice Document Processing at Uber using GenAI
Wealthsimple	Fintech	GenAI for Productivity
Uber	Delivery & Mobility	Fixrleak: Fixing Java Resource Leaks with GenAI
Gitlab	Tech	Developing GitLab Duo: How we validate and test AI models at scale
Picnic	Delivery and mobility	Enhancing Search Retrieval with Large Language Models (LLMs)
Slack	Tech	How We Built Slack AI To Be Secure and Private
Discord	Social networks	Developing rapidly with Generative AI
GoDaddy	Tech	LLM From the Trenches: 10 Lessons Learned Operationalizing Models at GoDaddy
LinkedIn	Social networks	Musings on building a Generative AI product
Segment	Tech	LLM-as-Judge: Evaluating and Improving Language Model Performance in Production
Gitlab	Tech	Developing GitLab Duo: How we are dogfooding our AI features
Swiggy	Delivery and mobility	Reflecting on a year of generative AI at Swiggy: A brief review of achievements, learnings, and insights
Expedia	Travel,E-commerce and retail	Traveling Just Got a Lot Smarter with Romie
Incident.io	Tech	Lessons learned from building our first AI product
Zillow	E-commerce and retail	Using AI to Understand the Complexities and Pitfalls of Real Estate Data
Wayfair	E-commerce and retail	Agent Co-Pilot: Wayfair's Gen-AI Assistant for Digital Sales Agents
Ebay	E-commerce and retail	Cutting Through the Noise: Three Things We've Learned About Generative AI and Developer Productivity
Uber	Delivery and mobility	DragonCrawl: Generative AI for High-Quality Mobile Testing
Replit	Tech	Building LLMs for Code Repair
Zillow	E-commerce and retail	Navigating Fair Housing Guardrails in LLMs
Faire	E-commerce and retail	Fine-tuning Llama3 to measure semantic relevance in search
Doordash	Delivery and mobility	Building DoorDash’s Product Knowledge Graph with Large Language Models
Google	Tech	Accelerating incident response using generative AI
NVIDIA	Tech	Applying Generative AI for CVE Analysis at an Enterprise Scale
OLX	E-commerce and retail	Extracting Job Roles in Job Ads: A Journey with Generative AI
Yelp	Social platforms	Yelp’s AI pipeline for inappropriate language detection in reviews
Swiggy	Delivery and mobility	Improving search relevance in hyperlocal food delivery using (small) language models
Grammarly	Tech	Detecting Delicate Text: Going Beyond Toxicity
Mercado Libre	E-commerce and retail	Beyond the Hype: Real-World Lessons and Insights from Working with Large Language Models
Amazon	Tech	How Project P.I. helps Amazon remove imperfect products
Dropbox	Tech	Bye Bye Bye...: Evolution of repeated token attacks on ChatGPT models
Amazon	Tech	Building commonsense knowledge graphs to aid product recommendation
Grab	Delivery and mobility,Banking and finance	Leveraging RAG-powered LLMs for Analytical Tasks
Thomson Reuters	Media and streaming	Better Customer Support Using Retrieval-Augmented Generation (RAG) at Thomson Reuters
Playtika	Gaming	Generative art at scale in Playtika
Pinterest	Social platforms	How we built Text-to-SQL at Pinterest
Instacart	Delivery and mobility	Sequence models for Contextual Recommendations at Instacart
Spotify	Media and streaming	How We Generated Millions of Content Annotations
Walmart	E-commerce and retail	Using Predictive and Gen AI to Improve Product Categorization at Walmart
Vimeo	Media and streaming	Unlocking knowledge sharing for videos with RAG
Upwork	Tech	Scaling AI Models for Better Work Outcomes
Dropbox	Tech	Bringing AI-powered answers and summaries to file previews on the web
Grammarly	Tech	Unlocking Personalization With an On-Device Model for the Grammarly Keyboard
Instacart	Delivery and mobility	Supercharging Discovery in Search with LLMs
Uber	Delivery and mobility	QueryGPT – Natural Language to SQL Using Generative AI
Grab	Delivery and mobility,Banking and finance	Enabling conversational data discovery with LLMs at Grab
Airbnb	Travel,E-commerce and retail	Automation Platform v2: Improving Conversational AI at Airbnb
Coinbase	Fintech and banking	Lessons from launching Enterprise-grade GenAI solutions at Coinbase
Swiggy	Delivery and mobility	Hermes: A Text-to-SQL solution at Swiggy
Pinterest	Social platforms	Building Pinterest Canvas, a text-to-image foundation model
Grab	Delivery and mobility,Banking and finance	LLM-assisted vector similarity search
Meta	Social platforms	Leveraging AI for efficient incident response
Walmart	E-commerce and retail	Extracting Product Attributes from PDFs using PAE Framework
Instacart	Delivery and mobility	Enhancing FoodStorm with AI Image Generation
Doordash	Delivery and mobility	Path to high-quality LLM-based Dasher support automation
Roblox	Gaming	Breaking Down Language Barriers with a Multilingual Translation Model
Adyen	Fintech and banking	Elevating Code Quality Through LLM Integration: Adyen's Venture into Augmented Unit Test Generation
LinkedIn	Social platforms	Under the hood: the tech behind the first agent from LinkedIn, Hiring Assistant
Uber	Delivery and mobility	Genie: Uber’s Gen AI On-Call Copilot
Meta	Social platforms	How Meta animates AI-generated images at scale
Vectorize	Tech	Creating a context-sensitive AI assistant: Lessons from building a RAG application
Lemonade	Fintech and banking	[VIDEO] RAG pain-points and solutions
Microsoft	Tech	Large-language models for automatic cloud incident management
GitHub	Tech	Inside GitHub: Working with the LLMs behind GitHub Copilot
Honeycomb	Tech	All the Hard Stuff Nobody Talks About when Building Products with LLMs
Nextdoor	Social platforms	Let AI Entertain You: Increasing User Engagement with Generative AI and Rejection Sampling
Grab	Delivery and mobility,Banking and finance	LLM-powered data classification for data entities at scale
Meta	Social platforms	Introducing Code Llama, a state-of-the-art large language model for coding
GitHub	Tech	How to build an enterprise LLM application: Lessons from GitHub Copilot
Swiggy	Delivery and mobility	Swiggy’s Generative AI Journey: A Peek Into the Future
Doordash	Delivery and mobility	DoorDash identifies Five big areas for using Generative AI
Thoughtworks	Tech	Building Boba AI
Whatnot	E-commerce and retail	How Whatnot Utilizes Generative AI to Enhance Trust and Safety
Salesforce	Tech	AI Summarist: Get Your Time Back on Slack, Boost Productivity & Focus, Personalize Information Consumption
GitHub	Tech	Generative AI-enabled compliance for software development
Instacart	E-commerce and retail	Scaling Productivity with Ava — Instacart’s Internal AI Assistant
Vimeo	Media and streaming	From idea to reality: Elevating our customer support through generative AI
Linkedin	Social networks	Extracting skills from content to fuel the LinkedIn Skills Graph
GitHub	Tech	How GitHub Copilot is getting better at understanding your code
Honeycomb	Tech	So We Shipped an AI Product. Did it Work?
Dropbox	Tech	Dont you (forget NLP): Prompt injection with control characters in ChatGPT
TomTom	Tech	Generative AI Journey at TomTom
Duolingo	Tech	How Duolingo uses AI to create lessons faster
SumUp	Fintech and banking	Evaluating the performance of an LLM application that generates free-text narratives in the context of financial crime
Whatnot	E-commerce and retail	Enhancing Search Using Large Language Models
Leboncoin	E-commerce and retail	Serving Large Language Models to improve Search Relevance at leboncoin
Intercom	Tech	Building SaaS Products with LLMs at Intercom
Grammarly	Tech	CoEdIT: State-of-the-Art Text Editing With Fewer Parameters
Digits	Fintech and banking	ChatGPT for Accounting: How Digits is using Generative Machine Learning to transform finance
Microsoft / GitHub	Tech	Building Your Own Product Copilot: Challenges, Opportunities, and Needs
GitHub	Tech	How we’re experimenting with LLMs to evolve GitHub Copilot
Instacart	E-commerce and retail	Monte Carlo, Puppetry and Laughter: The Unexpected Joys of Prompt Engineering
Delivery Hero	Delivery and mobility	Semantic Product Matching
Anyscale	Tech	[VIDEO] Developing and Serving RAG-Based LLM Applications in Production
Google	Tech	Auto-generated Summaries in Google Docs
Google	Tech	Conversation Summaries in Google Chat
Grammarly	Tech	Under the Hood of the Grammarly Editor, Part Two: How Suggestions Work
Airbnb	Travel,E-commerce and retail	How AI Text Generation Models Are Reshaping Customer Support at Airbnb
Grammarly	Tech	Grammatical Error Correction: Tag, Not Rewrite
Google	Tech	Grammar Correction as You Type, on Pixel 6
Grammarly	Tech	Adversarial Grammatical Error Correction

Code

Company	Industry	Title
Uber	Delivery & Mobility	Fixrleak: Fixing Java Resource Leaks with GenAI
Airbnb	Travel, E-commerce	Accelerating Large-Scale Test Migration with LLMs
Meta	Social Media / Tech	Revolutionizing software testing: Introducing LLM-powered bug catchers

Multi-Task

Company	Industry	Title
Salesforce	Cloud CRM	EFlow — Racing towards millions of ML flows
Pinterest	Social Media	Multi-gate Mixture-of-Experts (MMoE) Architecture in Ads Engagement Modeling
Netflix	Entertainment	FM-Intent: Predicting User Session Intent with Hierarchical Multi-Task Learning

Advertisement Ranking / Targeting

Company	Industry	Title
Pinterest	Tech	Enhancing Ads Engagement with Multi-gate Mixture-of-Experts and Knowledge Distillation
Pinterest	Social Media	Multi-gate Mixture-of-Experts (MMoE) Architecture in Ads Engagement Modeling
Pinterest	Social Media	Evolution of Ads Conversion Optimization Models at Pinterest
Pinterest	Social Media	Handling Online-Offline Discrepancy in Pinterest Ads Ranking System
Spotify	Media and streaming	How We Automated Content Marketing to Acquire Users at Scale
Etsy	E-commerce and retail	Leveraging Real-Time User Actions to Personalize Etsy Ads
Grab	Delivery and mobility,Banking and finance	Stepping up marketing for advertisers: Scalable lookalike audience
Grab	Delivery and mobility,Banking and finance	Scaling marketing for merchants with targeted and intelligent promos
Instacart	E-commerce and retail	One model to serve them all
Uber	Delivery and mobility	Accelerating Advertising Optimization: Unleashing the Power of Ads Simulation
Snap	Social platforms	Machine Learning for Snapchat Ad Ranking
Linkedin	Social platforms	Challenges and practical lessons from building a deep-learning-based ads CTR prediction model
Pinterest	Social platforms	Advertiser Recommendation Systems at Pinterest
Pinterest	Social platforms	The machine learning behind delivering relevant ads
Wayfair	E-commerce and retail	Evolution of Ads Bidding at Wayfair
Dailymotion	Media and streaming	How Deep Learning can boost Contextual Advertising Capabilities
Wayfair	E-commerce and retail	Building Scalable and Performant Marketing ML Systems at Wayfair
Wayfair	E-commerce and retail	Contextual Bandit for Marketing Treatment Optimization
Twitter	Social platforms	Using machine learning to predict the value of ad requests
Lyft	Delivery and mobility	Building Lyft’s Marketing Automation Platform
Lyft	Delivery and mobility	Empowering personalized marketing with machine learning
Instacart	Delivery and mobility	Bandits for Marketing Optimization
Autotrader	E-commerce and retail	Demonstrating the Value of our Packages
Canva	Tech	End-to-end Keyword Bidding for Apple Search Ads
Etsy	E-commerce and retail	Leveraging Real-Time User Actions to Personalize Etsy Ads
Wealthsimple	Fintech	GenAI for Productivity

Optimizations / Infrastructures / Operations

Company	Industry	Title
Pinterest	Tech	Enhancing Ads Engagement with Multi-gate Mixture-of-Experts and Knowledge Distillation
eBay	E-commerce and retail	Announcing a New Collaboration Between eBay and OpenAI
Google	Technology (Internet)	Model ensembles are faster than you think
Capital One	Financial Services	Refining input guardrails for LLMs
Salesforce	CRM	EFlow — Racing towards millions of ML flows
Uber	Transportation	Optimizing Search at Uber Eats
Stripe	Financial Services	Using ML to detect and respond to performance degradations in slices of Stripe payments
Capital One	Finance	Shifting ML from the cloud to serverless
Dropbox	Technology	Building Dash: How RAG and AI agents help us meet the needs of businesses
Zalando	E-commerce/Retail	LLM Powered Migration of UI Component Libraries
Walmart	Retail	Enterprise Future‑Proofing: Strategy for AI‑Driven Architecture
Netflix	Entertainment	Supporting Diverse ML Systems at Netflix
Netflix	Entertainment	Evolution of ML Fact Store at Netflix (Axion Feature Store)
Pinterest	Social Media	500X Scalability of Experiment Metric Computing with Unified Dynamic Framework
Pinterest	Social Media	How Pinterest Accelerates ML Feature Iterations via Effective Backfill
Uber	Delivery & Mobility	Uber’s Journey to Ray on Kubernetes (Part 1: Resource Management)
Uber	Delivery & Mobility	Uber’s Journey to Ray on Kubernetes (Part 2: Ray Setup)
Uber	Delivery & Mobility	The Evolution of Uber’s Search Platform
Uber	Delivery & Mobility	Fixrleak: Fixing Java Resource Leaks with GenAI
Netflix	Media and streaming	Evolving from Rule-based Classifier: Machine Learning Powered Auto Remediation in Netflix Data Platform
Uber	Delivery and mobility	DataK9: Auto-categorizing an exabyte of data at field level through AI/ML
Netflix	Media and streaming	Reverse Searching Netflix’s Federated Graph
Instacart	E-commerce and retail	Optimizing at the Edge:Using Regression Discontinuity Designs to Power Decision-Making
Mercado Libre	E-commerce and retail	Unlocking the Power of Lookalike Audiences: Simplifying Complexity
Uber	Delivery and mobility	DragonCrawl: Generative AI for High-Quality Mobile Testing
Airbnb	Travel,E-commerce and retail	Airbnb Brandometer: Powering Brand Perception Measurement on Social Media Data with AI
Goldman Sachs	Fintech and banking	Using NLP to Purposefully Articulate Software Changes
NVIDIA	Tech	Applying Generative AI for CVE Analysis at an Enterprise Scale
Cloudflare	Tech	Using machine learning to detect bot attacks that leverage residential proxies
GitHub	Tech	Fixing security vulnerabilities with AI
Dropbox	Tech	Bye Bye Bye...: Evolution of repeated token attacks on ChatGPT models
Walmart	E-commerce and retail	Augmentation Techniques for Imbalanced text Classification
Airbnb	Travel,E-commerce and retail	Personal Data Classification
Coinbase	Fintech and banking	Lessons from launching Enterprise-grade GenAI solutions at Coinbase
Discord	Social platforms	Learning from structure: Discord's Entity-Relationship Embeddings
Adyen	Fintech and banking	Elevating Code Quality Through LLM Integration: Adyen's Venture into Augmented Unit Test Generation
Microsoft	Tech	Large-language models for automatic cloud incident management
Linkedin	Social platforms	Improving the customer’s experience via ML-driven payment routing
Expedia	Travel,E-commerce and retail	Using Synthetic Search Data for Flights Price Forecasting
Stitch Fix	E-commerce and retail	Accelerating AI: Implementing Multi-GPU Distributed Training for Personalized Recommendations
Walmart	E-commerce and retail	Exploring an Entity Resolution Framework Across Various Use Cases
Dropbox	Tech	Is this a date? Using ML to identify date formats in file names
Cars24	E-commerce and retail	Engine assessment @CARS24 : Sound analysis using Signal Processing & CNN
GitHub	Tech	4 ways GitHub engineers use GitHub Copilot
Uber	Delivery and mobility	uVitals – An Anomaly Detection & Alerting System
Dropbox	Tech	Accelerating our A/B experiments with machine learning
Target	E-commerce and retail	Solving for Product Availability with AI
Swiggy	Delivery and mobility	How GenAI Codegen tools are helping us deliver convenience quicker
Zillow	E-commerce and retail	Imputing Data for the Zestimate
Lifen	Tech	Visual Explainable NLP @ Lifen
Haleon	Manufacturing	Using Reinforcement Learning to track marketing spend
Shopify	E-commerce and retail	Monte Carlo Simulations: Separating Signal from Noise in Sampled Success Metrics
Stitch Fix	E-commerce and retail	Ariadne: building a custom observability UI for personalized search
Delivery Hero	Delivery and mobility	Semantic Product Matching
Haleon	Manufacturing	FastDTW in Action: Optimising Manufacturing Operations
Mercado Libre	Delivery and mobility	Predicting package dimensions based on a similarity model at Mercado Libre
Github	Tech	Leveraging machine learning to find security vulnerabilities
Spotify	Media and streaming	How We Built Infrastructure to Run User Forecasts at Spotify
Airbnb	Travel,E-commerce and retail	How AI Text Generation Models Are Reshaping Customer Support at Airbnb
Walmart	E-commerce and retail	Forecast Anomalies in Refrigeration with PySpark & Sensor-data
Swiggy	Delivery and mobility	Using deep learning to detect dissonance between address text and location
Oda	Delivery and mobility	How we went from zero insight to predicting service time with a machine learning model — Part 2/2
Netflix	Media and streaming	For your eyes only: improving Netflix video quality with neural networks
Siemens Healthineers	Tech	Using Machine Learning for Fast Test Feedback to Developers and Test Suite Optimization
Linkedin	Social platforms	Applying multitask learning to AI models at LinkedIn
Coupang	E-commerce and retail	Overcoming food delivery challenges with data science
Mercado Libre	E-commerce and retail	Unsupervised feature selection with eigenvalue clipping and PCA
Microsoft	Tech	ML and customer support (Part 1): Using Machine Learning to enable world-class customer support
Twitter	Social platforms	Forecasting SQL query resource usage with machine learning
Uber	Delivery and mobility	Applying Machine Learning in Internal Audit with Sparsely Labeled Data
Microsoft	Tech	ML and customer support (Part 2): Leveraging topic modeling to identify the top investment areas in support cases
Datto	Tech	Predicting Hard Drive Failure with Machine Learning
Dropbox	Tech	Optimizing payments with machine learning
Doordash	Delivery and mobility	How DoorDash Quickly Spins Up Multiple Image Recognition Use Cases
Airbnb	Travel,E-commerce and retail	Automating Data Protection at Scale, Part 2
Capital One	Fintech and banking	Automated detection, diagnosis & remediation of app failure
Walmart	E-commerce and retail	Predicting Defrost in Refrigeration Cases at Walmart using Fourier Transform
Amazon	E-commerce and retail	Using learning-to-rank to precisely locate where to deliver packages
PayPal	Fintech and banking	Using Machine Learning to Improve Payment Authorization Rate
Doordash	Delivery and mobility	Using ML and Optimization to Solve DoorDash’s Dispatch Problem
Swiggy	Delivery and mobility	Learning to Predict Two-Wheeler Travel Distance
Oda	Delivery and mobility	How we went from zero insight to predicting service time with a machine learning model — Part 1
Microsoft	Tech	How we used ML — and heuristic data labeling — to help customers with their cloud migration
Mercado Libre	E-commerce and retail	How we design our push notifications strategy so that customers interact with our product
Gojek	Delivery and mobility	How Gojek Uses NLP to Name Pickup Locations at Scale
Mozilla	Tech	Testing Firefox more efficiently with machine learning
Adyen	Fintech and banking	Optimizing payment conversion rates with contextual multi-armed bandits
Doordash	Delivery and mobility	Optimizing DoorDash’s Marketing Spend with Machine Learning
Firefox	Tech	Teaching machines to triage Firefox bugs
Lyft	Delivery and mobility	Detecting Stop Signs and Traffic Signals: Deep Learning at Lyft Mapping
Lyft	Delivery and mobility	How Lyft Creates Hyper-Accurate Maps from Open-Source Maps and Real-Time Data
King	Gaming	Human-Like Playtesting with Deep Learning
Netflix	Media and streaming	Using Machine Learning to Improve Streaming Quality at Netflix
Instacart	E-commerce and retail	Space, Time and Groceries
Ramp	Fintech and banking	From RAG to Richness: How Ramp Revamped Industry Classification

Causality

Company	Industry	Title
Netflix	Entertainment	FM-Intent: Predicting User Session Intent with Hierarchical Multi-Task Learning
Netflix	Media and streaming	Round 2: A Survey of Causal Inference Applications at Netflix
Instacart	Delivery and mobility	Bandits for Marketing Optimization
Monzo	Fintech and banking	Optimising marketing messages for Monzo users
Meta	Social platforms	Improving Instagram notification management with machine learning and causal inference
New York Times	Media and streaming	How The New York Times Uses Machine Learning To Make Its Paywall Smarter
Linkedin	Social platforms	Ocelot: Scaling observational causal inference at LinkedIn
Lyft	Delivery and mobility	Causal Forecasting at Lyft (Part 1)
Lyft	Delivery and mobility	Causal Forecasting at Lyft (Part 2)
Netflix	Media and streaming	A Survey of Causal Inference Applications at Netflix
Nubank	Fintech and banking	Beyond prediction machines
Mercado Libre	E-commerce and retail	Causal Inference — Estimating Long-term Engagement
Wayfair	E-commerce and retail	Modeling Uplift Directly: Uplift Decision Tree with KL Divergence and Euclidean Distance as Splitting Criteria

Recommendations / Recommender / Personalization

Company	Industry	Title
LinkedIn	Social Media	JUDE: LLM-based representation learning for LinkedIn job recommendations
LinkedIn	Social Media	Building the next generation of job search at LinkedIn
Netflix	Entertainment	FM-Intent: Predicting User Session Intent with Hierarchical Multi-Task Learning
Netflix	Entertainment	Foundation Model for Personalized Recommendation
Pinterest	Social Media	Building “Holiday Finds”: Reimagining Gift Discovery at Pinterest
Pinterest	Social Media	Module Relevance on Home Feed
Pinterest	Social Media	Healthier Personalization with Surveys
Pinterest	Social Media	Modernizing Home Feed Pre-Ranking Stage
Uber	Delivery & mobility	Enhancing Personalized CRM Communication with Contextual Bandit Strategies
Picnic	Delivery and mobility	Generating your shopping list with AI: recommendations at Picnic
Uber	Delivery and mobility	Personalized Marketing at Scale: Uber’s Out-of-App Recommendation System
Swiggy	Delivery and mobility	New-User Product Recommendations for Q-Commerce via Hierarchical Cross-Domain Learning
Target	E-commerce and retail	Bundled Product Recommendations
Tubi	Media and streaming	How to Monitor a Recommender System
LinkedIn	Social networks	Candidate Generation in a Large Scale Graph Recommendation System: People You May Know
Asos	E-commerce and retail	Transforming Recommendations at ASOS
LinkedIn	Social networks	Building a Large-Scale Recommendation System: People You May Know
Amazon	Tech	Building commonsense knowledge graphs to aid product recommendation
Malt	Tech	Super Powering our Freelancer Recommendation System using a Vector Database
Instacart	Delivery and mobility	Sequence models for Contextual Recommendations at Instacart
Netflix	Media and streaming	Recommending for Long-Term Member Satisfaction at Netflix
Doordash	Delivery and mobility	Beyond the Click: Elevating DoorDash’s personalized notification experience with GNN recommendation
Walmart	E-commerce and retail	Personalized ‘Complete the Look’ model
Swiggy	Delivery and mobility	Building a mind reader at Swiggy using Data Science
Lyft	Delivery and mobility	The Recommendation System at Lyft
Etsy	E-commerce and retail	How We Built a Multi-Task Canonical Ranker for Recommendations at Etsy
Twitter	Social platforms	Twitter's Recommendation Algorithm
Criteo	Tech	Recommender systems need a user model
Instacart	E-commerce and retail	Using Contextual Bandit models in large action spaces at Instacart
Pinterest	Social platforms	Training Foundation Improvements for Closeup Recommendation Ranker
Spotify	Media and streaming	Spotify Track Neural Recommender System
Dailymotion	Media and streaming	Reinvent your recommender system using Vector Database and Opinion Mining
New York Times	Media and streaming	How The New York Times Cooking Team Makes Personalized Recipe Recommendations
Expedia	Travel,E-commerce and retail	Generating Diverse Travel Recommendations
Stitch Fix	E-commerce and retail	Accelerating AI: Implementing Multi-GPU Distributed Training for Personalized Recommendations
Delivery Hero	Delivery and mobility	Personalisation @ Delivery Hero: Understanding Customers
Netflix	Media and streaming	Lessons Learnt From Consolidating ML Models in a Large Scale Recommendation System
Meta	Social platforms	Scaling the Instagram Explore recommendations system
Delivery Hero	Delivery and mobility	Personalisation @ Delivery Hero: Ranking restaurants for new users
Salesforce	Tech	On the Diversity and Explainability of Enterprise App Recommendation Systems
Delivery Hero	Delivery and mobility	Don’t Worry, We Got You: Personalised Model
Pinterest	Social platforms	Deep Multi-task Learning and Real-time Personalization for Closeup Recommendations
Doordash	Delivery and mobility	Personalizing the DoorDash Retail Store Page Experience
Expedia	Travel,E-commerce and retail	Candidate Generation Using a Two Tower Approach With Expedia Group Traveler Data
ZipRecruiter	Tech	Multimodal Learning for Employment Marketplace Recommendation
Vinted	E-commerce and retail	Adopting the Vespa search engine for serving personalized second-hand fashion recommendations at Vinted
Target	E-commerce and retail	Target AutoComplete: Real Time Item Recommendations at Target
Snap	Social platforms	Embedding-based Retrieval with Two-Tower Models in Spotlight
Ebay	E-commerce and retail	Building a Deep Learning Based Retrieval System for Personalized Recommendations
Doordash	Delivery and mobility	Evolving DoorDash’s Substitution Recommendations Algorithm
Pinterest	Social platforms	How Pinterest Leverages Realtime User Actions in Recommendation to Boost Homefeed Engagement Volume
Ebay	Social platforms	Multi-Relevance Ranking Model for Similar Item Recommendation
Yelp	Social platforms	Beyond Matrix Factorization: Using hybrid features for user-business recommendations
Gousto	Delivery and mobility	Gousto R-series Vol 2: Tackling the Cold-Start Problem in Recipe Recommendation Engine
Instacart	Delivery and mobility	Personalizing Recommendations for a Learning User
Doordash	Delivery and mobility	Homepage Recommendation with Exploitation and Exploration
Amazon	Media and streaming	The Amazon Music conversational recommender is hitting the right notes
Peloton	Tech	How We Built: An Early-Stage Machine Learning Model for Recommendations
Netflix	Media and streaming	Reinforcement Learning for Budget Constrained Recommendations
Stitch Fix	E-commerce and retail	Client Time Series Model: a Multi-Target Recommender System based on Temporally-Masked Encoders
Walmart	E-commerce and retail	Scaling Product Recommendations using Basket Analysis- Part 1
Twitter	Social platforms	Model-based candidate generation for account recommendations
Glassdoor	Social platforms	Personalized Fishbowl Recommendations with Learned Embeddings: Part 2
Glassdoor	Social platforms	Personalized Fishbowl Recommendations with Learned Embeddings: Part 1
Dailymotion	Media and streaming	Optimizing video feed recommendations with diversity: Machine Learning first steps
Linkedin	Social platforms	Improving job matching with machine-learned activity features
Cookidoo	E-commerce and retail	Building A Recipe Recommender System For the Thermomix on Cookidoo – Part 1
Tiktok	Social networks	Monolith: Real Time Recommendation System With Collisionless Embedding Table
Asos	E-commerce and retail	Getting personal at ASOS
Pinterest	Social platforms	Advertiser Recommendation Systems at Pinterest
OLX	E-commerce and retail	Item2Vec: Neural Item Embeddings to enhance recommendations
Stitch Fix	E-commerce and retail	Algorithm-Assisted Inventory Curation
Gousto	Delivery and mobility	Gousto R-series vol 1: Three tales of the Rouxcommender family
Spotify	Media and streaming	The Rise (and Lessons Learned) of ML Models to Personalize Content on Home (Part I)
Stitch Fix	E-commerce and retail	Stitching together spaces for query-based recommendations
Walmart	E-commerce and retail	Mozrt, a Deep Learning Recommendation System Empowering Walmart Store Associates with a Personalized Learning Experience
New York Times	Media and streaming	Machine Learning and Reader Input Help Us Recommend Articles
Swiggy	Delivery and mobility	Using Deep Learning for Ranking in Dish Search
Scribd	Media and streaming	Embedding-based Retrieval at Scribd
Wayfair	E-commerce and retail	MARS: Transformer Networks for Sequential Recommendation
Nordstrom	E-commerce and retail	AI-Created Outfits
Zillow	E-commerce and retail	Improving Recommendation Quality by Tapping into Listing Text
Spotify	Media and streaming	The Rise (and Lessons Learned) of ML Models to Personalize Content on Home (Part II)
Linkedin	Social platforms	A closer look at the AI behind course recommendations on LinkedIn Learning, Part 1
Lyft	Delivery and mobility	How Lyft predicts a rider’s destination for better in-app experience
Linkedin	Social platforms	A closer look at the AI behind course recommendations on LinkedIn Learning, Part 2
Gojek	Delivery and mobility	How We Built a Matchmaking Algorithm to Cross-Sell Products
Spotify	Media and streaming	Reach for the Top: How Spotify Built Shortcuts in Just Six Months
Wayfair	E-commerce and retail	The Visual Complements Model (ViCs): Complementary Product Recommendations From Visual Cues
Dropbox	Tech	Using machine learning to predict what file you need next
Pinterest	Social networks	PinSage: Graph Convolutional Neural Networks for Web-Scale Recommender Systems
Playtika	Gaming	Lessons learned from multi-armed bandits in real-time production
Netflix	Entertainment	Supporting Diverse ML Systems at Netflix
Uber	Delivery and  Mobility	Optimizing Search at Uber Eats

Content Personalization

Company	Industry	Title
eBay	E-commerce and retail	Uses Agentic AI to Supercharge Personalized Ecommerce
Netflix	Entertainment	Foundation Model for Personalized Recommendation
Netflix	Entertainment	FM-Intent: Predicting User Session Intent with Hierarchical Multi-Task Learning
Pinterest	Social Media	Building “Holiday Finds”: Reimagining Gift Discovery at Pinterest
Pinterest	Social Media	Module Relevance on Home Feed
Pinterest	Social Media	Healthier Personalization with Surveys
Uber	Delivery & Mobility	Enhancing Personalized CRM Communication with Contextual Bandit Strategies
Algolia	Tech	Introducing AI Personalization (𝛽)
Pinterest	Social platforms	NEP: Notification System and Relevance
Foodpanda	Delivery and mobility	Menu Ranking
Monzo	Fintech and banking	Optimising marketing messages for Monzo users
Spotify	Media and streaming	How We Automated Content Marketing to Acquire Users at Scale
Linkedin	Social platforms	Enhancing homepage feed relevance by harnessing the power of large corpus sparse ID embeddings
Nextdoor	Social platforms	Let AI Entertain You: Increasing User Engagement with Generative AI and Rejection Sampling
Netflix	Media and streaming	The Next Step in Personalization: Dynamic Sizzles
Expedia	Travel,E-commerce and retail	Increasing Travelers’ Engagement Through Price Alerts
Wayfair	E-commerce and retail	Griffin: How Wayfair Leverages Reinforcement Learning to Send Customers Relevant Communications
Spotify	Media and streaming	Experimenting with Machine Learning to Target In-App Messaging
Rovio	Gaming	MLOps at Rovio for Personalization Self Service Reinforcement Learning in Production
Uber	Delivery and mobility	How Uber Optimizes the Timing of Push Notifications using ML and Linear Programming
Meta	Social platforms	Improving Instagram notification management with machine learning and causal inference
New York Times	Media and streaming	How The New York Times Uses Machine Learning To Make Its Paywall Smarter
Wayfair	E-commerce and retail	Nightingale: Scalable Daily Sales Email Sending Decision Model
Nextdoor	Social platforms	Nextdoor Notifications: How we use ML to keep neighbors informed
Apple	Tech	Interpretable Adaptive Optimization
Meta	Social platforms	How machine learning powers Facebook’s News Feed ranking
Wayfair	E-commerce and retail	Share of Voice Optimization Engine
Zynga	Gaming	Deep Reinforcement Learning in Production Part 2: Personalizing User Notifications
Lyft	Delivery and mobility	Empowering personalized marketing with machine learning
Uber	Delivery and  Mobility	Optimizing Search at Uber Eats

Product Features

Company	Industry	Title
eBay	E-commerce and retail	Reduces the Time to List on Mobile With New Simplified Selling Tool, Now Featuring Magical Listing AI Technology
Google	Technology	Optimizing LLM-based trip planning
DoorDash	Delivery	Using LLM to transcribe restaurant menu photos
Walmart	Retail	Enterprise Future‑Proofing: Strategy for AI‑Driven Architecture
Netflix	Entertainment	Supporting Diverse ML Systems at Netflix
Netflix	Entertainment	Evolution of ML Fact Store at Netflix (Axion Feature Store)
Uber	Delivery & Mobility	Fixrleak: Fixing Java Resource Leaks with GenAI
Airbnb	Travel, E-commerce	Accelerating Large-Scale Test Migration with LLMs
Pinterest	Social Media	Multi-gate Mixture-of-Experts (MMoE) Architecture in Ads Engagement Modeling
Pinterest	Social Media	Building “Holiday Finds”: Reimagining Gift Discovery at Pinterest
Algolia	Tech	Introducing AI Personalization (𝛽)
Gitlab	Tech	Developing GitLab Duo: How we validate and test AI models at scale
LinkedIn	Social platforms	Matching LinkedIn members with the right Premium products
Slack	Tech	How We Built Slack AI To Be Secure and Private
LinkedIn	Social networks	Finding AI-generated (deepfake) faces in the wild
Expedia	Travel,E-commerce and retail	Learning Embeddings for Lodging Travel Concepts
Segment	Tech	LLM-as-Judge: Evaluating and Improving Language Model Performance in Production
Swiggy	Delivery and mobility	Address Correction for Q-Commerce Part 2: Geocoder
Gitlab	Tech	Developing GitLab Duo: How we are dogfooding our AI features
Replit	Tech	Building LLMs for Code Repair
Netflix	Media and streaming	Video annotator: a framework for efficiently building video classifiers using vision-language models and active learning
Mozilla	Tech	Experimenting with local alt text generation in Firefox Nightly
LinkedIn	Social networks	Candidate Generation in a Large Scale Graph Recommendation System: People You May Know
Canva	Tech	How we see groups in design
Yelp	Social platforms	Moderating Inappropriate Video Content at Yelp
Grammarly	Tech	Detecting Delicate Text: Going Beyond Toxicity
Swiggy	Delivery and mobility	Address Correction for Q-Commerce Part 1: Location Inaccuracy Classifier
LinkedIn	Social networks	Building a Large-Scale Recommendation System: People You May Know
Figma	Tech	The infrastructure behind AI search in Figma
Roblox	Gaming	Breaking Down Language Barriers with a Multilingual Translation Model
Roblox	Gaming	Deploying ML for Voice Safety
LinkedIn	Social platforms	Under the hood: the tech behind the first agent from LinkedIn, Hiring Assistant
Meta	Social platforms	How Meta animates AI-generated images at scale
Walmart	E-commerce and retail	Personalized ‘Complete the Look’ model
Swiggy	Delivery and mobility	Building a mind reader at Swiggy using Data Science
Microsoft	Tech	Large-language models for automatic cloud incident management
GitHub	Tech	Inside GitHub: Working with the LLMs behind GitHub Copilot
DoorDash	Delivery and mobility	Lifecycle of a Successful ML Product: Reducing Dasher Wait Times
Honeycomb	Tech	All the Hard Stuff Nobody Talks About when Building Products with LLMs
DoorDash	Delivery and mobility	How DoorDash Upgraded a Heuristic with ML to Save Thousands of Canceled Orders
Algolia	Tech	Feature Spotlight: Query Suggestions
Netflix	Media and streaming	The Next Step in Personalization: Dynamic Sizzles
Netflix	Media and streaming	Detecting Speech and Music in Audio Content
Spotify	Media and streaming	Large-Scale Generation of ML Podcast Previews at Spotify with Google Dataflow
Dropbox	Tech	Is this a date? Using ML to identify date formats in file names
Salesforce	Tech	AI Summarist: Get Your Time Back on Slack, Boost Productivity & Focus, Personalize Information Consumption
Spotify	Media and streaming	Experimenting with Machine Learning to Target In-App Messaging
Nubank	Fintech and banking	Presenting Precog, Nubank’s Real Time Event AI
BlaBlaCar	Delivery and mobility	How BlaBlaCar leverages machine learning to match passengers and drivers - Part 2
BlaBlaCar	Delivery and mobility	How BlaBlaCar leverages machine learning to match passengers and drivers - Part 1
GitHub	Tech	How GitHub Copilot is getting better at understanding your code
Pinterest	Social platforms	Deep Multi-task Learning and Real-time Personalization for Closeup Recommendations
Apple	Tech	Advancing Speech Accessibility with Personal Voice
Rovio	Gaming	MLOps at Rovio for Personalization Self Service Reinforcement Learning in Production
Canva	Tech	Ship Shape
Dropbox	Tech	Putting everything in its right place with ML-powered file organization
Grammarly	Tech	CoEdIT: State-of-the-Art Text Editing With Fewer Parameters
GitHub	Tech	How we’re experimenting with LLMs to evolve GitHub Copilot
Etsy	E-commerce and retail	Leveraging Real-Time User Actions to Personalize Etsy Ads
Digits	Fintech and banking	Assisting Accountants with Similarity-based Machine Learning
Mercado Libre	Delivery and mobility	Predicting package dimensions based on a similarity model at Mercado Libre
Doordash	Delivery and mobility	Evolving DoorDash’s Substitution Recommendations Algorithm
Google	Tech	Auto-generated Summaries in Google Docs
Github	Tech	Leveraging machine learning to find security vulnerabilities
Google	Tech	Conversation Summaries in Google Chat
Airbnb	Travel,E-commerce and retail	Building Airbnb Categories with ML and Human-in-the-Loop
Grammarly	Tech	Under the Hood of the Grammarly Editor, Part Two: How Suggestions Work
Amazon	Media and streaming	The Amazon Music conversational recommender is hitting the right notes
Instacart	E-commerce and retail	How Instacart Uses Machine Learning-Driven Autocomplete to Help People Fill Their Carts
Zillow	E-commerce and retail	Helping Home Shoppers Find a Home to Love Through Home Insights
New York Times	Media and streaming	How The New York Times Uses Machine Learning To Make Its Paywall Smarter
Zillow	E-commerce and retail	Incorporating Listing Descriptions into the Zestimate
Grammarly	Tech	Innovating the Basics: Achieving Superior Precision and Recall in Grammatical Error Correction
Swiggy	Delivery and mobility	Using deep learning to detect dissonance between address text and location
Uber	Delivery and mobility	Uber’s Real-Time Document Check
Didact AI	Fintech and banking	Didact AI: The anatomy of an ML-powered stock picking engine
Netflix	Media and streaming	For your eyes only: improving Netflix video quality with neural networks
Coupang	E-commerce and retail	Matching duplicate items to improve catalog quality
Coupang	E-commerce and retail	Unsupervised competing neural language model for word segmentation
Google	Tech	A snapshot of AI-powered reminiscing in Google Photos
Apple	Tech	Recognizing People in Photos Through Private On-Device Machine Learning
Datto	Tech	Predicting Hard Drive Failure with Machine Learning
Grammarly	Tech	ATTN: How Grammarly’s NLP/ML Team Figured Out Where Readers Focus in an Email
Stitch Fix	E-commerce and retail	Stitching together spaces for query-based recommendations
Capital One	Fintech and banking	Improving Virtual Card Numbers with Edge Machine Learning
PayPal	Fintech and banking	Using Machine Learning to Improve Payment Authorization Rate
Slack	Tech	Email Classification
Grammarly	Tech	Grammatical Error Correction: Tag, Not Rewrite
Nordstrom	E-commerce and retail	AI-Created Outfits
Lifen	Tech	Fast graph-based layout detection
Google	Tech	Grammar Correction as You Type, on Pixel 6
Grammarly	Tech	Adversarial Grammatical Error Correction
Scribd	Media and streaming	Identifying Document Types at Scribd
Digits	Fintech and banking	Training and Deploying State of the Art Transformer Models at Digits
Github	Tech	How we built the good first issues feature
Bumble	Social platforms	Image detection as a service
Zillow	E-commerce and retail	Zillow Floor Plan: Training Models to Detect Windows, Doors and Openings in Panoramas
Zillow	E-commerce and retail	Guided Search — Personalized Search Refinements to Help Customers Find their Dream Home
Spotify	Media and streaming	Reach for the Top: How Spotify Built Shortcuts in Just Six Months
Duolingo	Tech	How Duolingo uses AI in every part of its app
Dropbox	Tech	Using machine learning to predict what file you need next
Zoominfo	Tech	Using Machine Learning to Determine Contact Accuracy Scores
Apple	Tech	Language Identification from Very Short Strings
Stitch Fix	E-commerce and retail	Give Me Jeans not Shoes: How BERT Helps Us Deliver What Clients Want
Netflix	Media and streaming	Using Machine Learning to Improve Streaming Quality at Netflix

Search Ranking / Relevance

Company	Industry	Title
Elastic	Tech	Building an Enterprise RAG-based AI Assistant with Vector Search and LLM Integration
LinkedIn	Social Media	Building the next generation of job search at LinkedIn
Dropbox	Technology	Building Dash: How RAG and AI agents help us meet the needs of businesses
Dropbox	Technology	How we brought multimedia search to Dropbox Dash
DoorDash	Delivery and mobility	How DoorDash leverages LLMs to evaluate search result pages
Airbnb	Travel, E-commerce	Embedding-Based Retrieval for Airbnb Search
Pinterest	Social Media	Building “Holiday Finds”: Reimagining Gift Discovery at Pinterest
Pinterest	Social Media	Module Relevance on Home Feed
Pinterest	Social Media	Improving Pinterest Search Relevance Using Large Language Models
Pinterest	Social Media	Modernizing Home Feed Pre-Ranking Stage
Uber	Delivery & Mobility	Fixrleak: Fixing Java Resource Leaks with GenAI
Picnic	Delivery and mobility	Enhancing Search Retrieval with Large Language Models (LLMs)
Etsy	E-commerce and retail	Efficient Visual Representation Learning And Evaluation
Expedia	Travel,E-commerce and retail	Learning Embeddings for Lodging Travel Concepts
Expedia	Travel,E-commerce and retail	Choosing the Right Candidates for Lodging Ranking
GetYourGuide	Travel,E-commerce and retail	Powering Millions of Real-TimeRankings with Production AI
Walmart	E-commerce and retail	Transforming Text Classification with Semantic Search Techniques — Faiss
Faire	E-commerce and retail	Embedding-Based Retrieval: Our Journey and Learnings around Semantic Search at Faire
Faire	E-commerce and retail	Fine-tuning Llama3 to measure semantic relevance in search
Google	Tech	Accelerating incident response using generative AI
Expedia	Travel, E-commerce and retail	Channel-Smart Property Search: How Expedia Tailors Rankings for You
Linkedin	Social platforms	Introducing Semantic Capability in LinkedIn's Content Search Engine
Booking	Travel,E-commerce and retail	The Engineering Behind High-Performance Ranking Platform: A System Overview
Shopify	E-commerce and retail	How Shopify improved consumer search intent with real-time ML
Google	Tech	How Google Search ranking works
Instacart	Delivery and mobility	Supercharging Discovery in Search with LLMs
Figma	Tech	The infrastructure behind AI search in Figma
Instacart	Delivery and mobility	Optimizing search relevance at Instacart using hybrid retrieval
Grab	Delivery and mobility,Banking and finance	LLM-assisted vector similarity search
Doordash	Delivery and mobility	How DoorDash leverages LLMs for better search retrieval
Airbnb	Travel,E-commerce and retail	Prioritizing Home Attributes Based on Guest Interest
Airbnb	Travel,E-commerce and retail	Learning To Rank Diversely
Airbnb	Travel,E-commerce and retail	Building Airbnb Categories with ML & Human in the Loop
Algolia	Tech	Feature Spotlight: Query Suggestions
Netflix	Media and streaming	Building In-Video Search
Salesforce	Tech	Resolve Cases Quickly with Interactive Einstein Search Answers
Swiggy	Delivery and mobility	Swiggy’s Generative AI Journey: A Peek Into the Future
Etsy	E-commerce and retail	From Image Classification to Multitask Modeling: Building Etsy’s Search by Image Feature
Linkedin	Social platforms	How LinkedIn Is Using Embeddings to Up Its Match Game for Job Seekers
Whatnot	E-commerce and retail	Enhancing Search Using Large Language Models
Airbnb	Travel,E-commerce and retail	Wisdom of Unstructured Data: Building Airbnb’s Listing Knowledge from Big Text Data
Stitch Fix	E-commerce and retail	Ariadne: building a custom observability UI for personalized search
Cars24	E-commerce and retail	Personalized buyer listings at CARS24 — an overview
Instacart	Delivery and mobility	How Instacart Uses Embeddings to Improve Search Relevance
Spotify	Media and streaming	Introducing Natural Language Search for Podcast Episodes
Trivago	Travel,E-commerce and retail	Explore-exploit dilemma in Ranking model
Airbnb	Travel,E-commerce and retail	Building Airbnb Categories with ML and Human-in-the-Loop
Expedia	Travel,E-commerce and retail	How to Optimise Rankings with Cascade Bandits
Linkedin	Social platforms	Improving Post Search at LinkedIn
Instacart	E-commerce and retail	How Instacart Uses Machine Learning-Driven Autocomplete to Help People Fill Their Carts
Autotrader	E-commerce and retail	Real-Time Personalisation of Search Results with Auto Trader's Customer Data Platform
Doordash	Delivery and mobility	3 Changes to Expand DoorDash’s Product Search Beyond Delivery
Faire	E-commerce and retail	Real-time ranking at Faire part 2: the feature store
Etsy	E-commerce and retail	Deep Learning for Search Ranking at Etsy
Wayfair	E-commerce and retail	Wayfair’s New Approach to Aspect Based Sentiment Analysis Helps Customers Easily Find “Long Tail” Products
Linkedin	Social platforms	Applying multitask learning to AI models at LinkedIn
Faire	E-commerce and retail	Building Faire’s new marketplace ranking infrastructure
Dropbox	Tech	How image search works at Dropbox
Swiggy	Delivery and mobility	Learning To Rank Restaurants
Swiggy	Delivery and mobility	Using Deep Learning for Ranking in Dish Search
Expedia	Travel,E-commerce and retail	Personalized Ranking Model for Lodging
Etsy	E-commerce and retail	Bringing Personalized Search to Etsy
Airbnb	Travel,E-commerce and retail	Improving Deep Learning for Ranking Stays at Airbnb
Wayfair	E-commerce and retail	Bayesian Product Ranking at Wayfair
Zillow	E-commerce and retail	Guided Search — Personalized Search Refinements to Help Customers Find their Dream Home
OLX	E-commerce and retail	Fighting fraud with Triplet Loss
Doordash	Delivery and mobility	Things Not Strings: Understanding Search Intent with Better Recall
Airbnb	Travel,E-commerce and retail	Machine Learning-Powered Search Ranking of Airbnb Experiences
Gojek	Delivery and mobility	The Secret Sauce Behind Search Personalisation
Stitch Fix	E-commerce and retail	Give Me Jeans not Shoes: How BERT Helps Us Deliver What Clients Want
Gojek	Delivery and mobility	Is This What You Were Looking For?
Uber	Delivery and  Mobility	Optimizing Search at Uber Eats

Fraud Detection

Company	Industry	Title
Stripe	Financial Services	Using ML to detect and respond to performance degradations in slices of Stripe payments
Careem	Delivery and mobility	Temporary holds: Leveraging machine learning models to reduce fraud
Instacart	E-commerce and retail	Real-time Fraud Detection with Yoda and ClickHouse
Feedzai	Fintech and banking	Building Trust in a Digital World: The Role of Machine Learning in Behavioral Biometrics
Swiggy	Delivery and mobility	Utilizing DevNet with Variational Loss for Fraud Detection in Hyperlocal Food Delivery
Uber	Delivery and mobility	Stopping Uber Fraudsters Through Risk Challenges
Booking	Travel,E-commerce and retail	Leverage graph technology for real-time Fraud Detection and Prevention
Stripe	Fintech and banking	How we built it: Stripe Radar
Wayfair	E-commerce and retail	Introducing Melange: A Customer Journey Embedding System for Improving Fraud and Policy Abuse Detection
BlaBlaCar	Delivery and mobility	How we used machine learning to fight fraud at BlaBlaCar — Part 1
Uber	Delivery and mobility	Risk Entity Watch – Using Anomaly Detection to Fight Fraud
Grab	Delivery and mobility,Banking and finance	Unsupervised graph anomaly detection - Catching new fraudulent behaviours
BlaBlaCar	Delivery and mobility	How we built our machine learning pipeline to fight fraud at BlaBlaCar — Part 2
Coinbase	Fintech and banking	Detecting Fraudulent Transactions: Coinbase Scalable Blockchain Address Risk Scoring System
Wayfair	E-commerce and retail	Preventing Policy Abuse with Graph Neural Networks
Uber	Delivery and mobility	Project RADAR: Intelligent Early Fraud Detection System with Humans in the Loop
Netflix	Media and streaming	Machine Learning for Fraud Detection in Streaming Services
Uber	Delivery and mobility	Uber’s Real-Time Document Check
Grab	Delivery and mobility,Banking and finance	Graph for fraud detection
PayPal	Fintech and banking	Deploying Large-scale Fraud Detection Machine Learning Models at PayPal
Capital One	Fintech and banking	How Machine Learning Can Help Fight Money Laundering
Swiggy	Delivery and mobility	DeFraudNet: An End-to-End Weak Supervision Framework to Detect Fraud in Online Food Delivery
Stripe	Fintech and banking	A primer on machine learning for fraud detection
PayPal	Fintech and banking	How PayPal Uses Real-time Graph Database and Graph Analysis to Fight Fraud
Wayfair	E-commerce and retail	Explainable Fraud Detection
PayPal	Fintech and banking	Multi-Domain Fraud Detection While Reducing Good User Declines
OLX	E-commerce and retail	Fighting fraud with Triplet Loss
Stripe	Fintech and banking	Similarity clustering to catch fraud rings
Lyft	Delivery and mobility	Fingerprinting fraudulent behavior
Lyft	Delivery and mobility	From shallow to deep learning in fraud

Natural Language Processing / NLP

Company	Industry	Title
Walmart	Retail	Technical Program Value Chain Transformation using GenAI (End‑to‑End Automation)
Pinterest	Social Media	Improving Pinterest Search Relevance Using Large Language Models
Uber	Delivery & Mobility	Advancing Invoice Document Processing at Uber using GenAI
Picnic	Delivery and mobility	How we broke customer support language barriers without breaking production
Airbnb	Travel,E-commerce and retail	Airbnb Brandometer: Powering Brand Perception Measurement on Social Media Data with AI
Goldman Sachs	Fintech and banking	Using NLP to Purposefully Articulate Software Changes
Discord	Social platforms	Learning from structure: Discord's Entity-Relationship Embeddings
Airbnb	Travel,E-commerce and retail	Prioritizing Home Attributes Based on Guest Interest
Honeycomb	Tech	All the Hard Stuff Nobody Talks About when Building Products with LLMs
Yelp	Social platforms	Yelp Content As Embeddings
Monzo	Fintech and banking	Using topic modelling to understand customer saving goals
Grammarly	Tech	Improving the Performance of NLP Systems on the Gender-Neutral “They”
Meta	Social platforms	Bringing the world closer together with a foundational multimodal model for speech translation
Linkedin	Social networks	Extracting skills from content to fuel the LinkedIn Skills Graph
Haleon	Manufacturing	Deriving insights from customer queries on Haleon brands
Kingfisher Technology	E-commerce and retail	Uncovering Hidden Insights in Customer Feedback
Airbnb	Travel,E-commerce and retail	Wisdom of Unstructured Data: Building Airbnb’s Listing Knowledge from Big Text Data
Guardian	Media and streaming	Who said what: using machine learning to correctly attribute quotes
Digits	Fintech and banking	Assisting Accountants with Similarity-based Machine Learning
Walmart	E-commerce and retail	A Unified Multi-task Model for Supporting Multiple Virtual Assistants in Walmart
Spotify	Media and streaming	Introducing Natural Language Search for Podcast Episodes
Nextdoor	Social platforms	Using predictive technology to foster constructive conversations
Expedia	Travel,E-commerce and retail	Categorising Customer Feedback Using Unsupervised Learning
Google	Tech	Auto-generated Summaries in Google Docs
Google	Tech	Conversation Summaries in Google Chat
Grammarly	Tech	Under the Hood of the Grammarly Editor, Part Two: How Suggestions Work
Instacart	E-commerce and retail	How Instacart Uses Machine Learning-Driven Autocomplete to Help People Fill Their Carts
Zillow	E-commerce and retail	Helping Home Shoppers Find a Home to Love Through Home Insights
Walmart	E-commerce and retail	Semantic Label Representation with an Application on Multimodal Product Categorization
Zillow	E-commerce and retail	Incorporating Listing Descriptions into the Zestimate
Grammarly	Tech	Innovating the Basics: Achieving Superior Precision and Recall in Grammatical Error Correction
Airbnb	Travel,E-commerce and retail	Intelligent Automation Platform: Empowering Conversational AI and Beyond at Airbnb
Wayfair	E-commerce and retail	Building Wayfair’s First Virtual Assistant: Automating Customer Service by Text Based Intent Prediction
Tubi	Media and streaming	Using Pre-Trained NLP Models to Interpret User Feedback at Tubi
Guardian	Media and streaming	Recognising ‘bad actors’ in data leaks with AI
Scribd	Media and streaming	Information Extraction at Scribd
Microsoft	Tech	ML and customer support (Part 2): Leveraging topic modeling to identify the top investment areas in support cases
Bumble	Social platforms	Multilingual message content moderation at scale (part 2)
Grammarly	Tech	ATTN: How Grammarly’s NLP/ML Team Figured Out Where Readers Focus in an Email
Pinterest	Social platforms	How Pinterest powers a healthy comment ecosystem with machine learning
Shopify	E-commerce and retail	Using Rich Image and Text Data to Categorize Products at Scale
Grammarly	Tech	Grammatical Error Correction: Tag, Not Rewrite
Zillow	E-commerce and retail	Improving Recommendation Quality by Tapping into Listing Text
Bumble	Social platforms	Multilingual message content moderation at scale (part 1)
Google	Tech	Grammar Correction as You Type, on Pixel 6
Grammarly	Tech	Adversarial Grammatical Error Correction
Digits	Fintech and banking	Training and Deploying State of the Art Transformer Models at Digits
Gojek	Delivery and mobility	How Gojek Uses NLP to Name Pickup Locations at Scale
Dailymotion	Media and streaming	How we used Cross-Lingual Transfer Learning to categorize our content
Apple	Tech	Language Identification from Very Short Strings
Stitch Fix	E-commerce and retail	Give Me Jeans not Shoes: How BERT Helps Us Deliver What Clients Want
ClimateAligned	Climate Fintech	How Green is Green: LLMs to Understand Climate Disclosure at Scale

Demand Forcasting

Company	Industry	Title
Foodpanda	Delivery and mobility	Sculpturing: Optimising Budget through Machine Learning
Foodpanda	Delivery and mobility	The Making: Optimising Budget through Machine Learning
Picnic	Delivery and mobility	Under the hood of Picnic’s demand forecasting model: A Deep Dive into the Temporal Fusion Transformer
Foodpanda	Delivery and mobility	Introduction: Optimising Budget through Machine Learning
Uber	Delivery and mobility	Demand and ETR Forecasting at Airports
Zalando	E-commerce and retail	Deep Learning based Forecasting: a case study from the online fashion industry
Wayfair	E-commerce and retail	How Wayfair uses “Predicted Winners” Models to Accelerate Success for New Products
Instacart	E-commerce and retail	How Instacart Modernized the Prediction of Real Time Availability for Hundreds of Millions of Items While Saving Costs
Doordash	Delivery and mobility	How DoorDash Built an Ensemble Learning Model for Time Series Forecasting
Doordash	Delivery and mobility	How DoorDash Improves Holiday Predictions via Cascade ML Approach
Instacart	E-commerce and retail	How Instacart’s Item Availability Evolved Over the Pandemic
Instacart	E-commerce and retail	Instacart’s Item Availability Architecture: Solving for scale and consistency
Target	E-commerce and retail	Solving for Product Availability with AI
Coupang	E-commerce and retail	Optimizing the inbound process with a machine learning model
Picnic	Delivery and mobility	Running demand forecasting machine learning models at scale
Grubhub	Delivery and mobility	Forecasting Grubhub Order Volume At Scale
Artefact	Tech	Forecasting something that never happened: how we estimated past promotions profitability
Doordash	Delivery and mobility	Building the Model Behind DoorDash’s Expansive Merchant Selection
Lyft	Delivery and mobility	Causal Forecasting at Lyft (Part 1)
Lyft	Delivery and mobility	Causal Forecasting at Lyft (Part 2)
Grubhub	Delivery and mobility	“I See Tacos In Your Future”: Order Volume Forecasting at Grubhub
Doordash	E-commerce and retail	Managing Supply and Demand Balance Through Machine Learning
Ocado	E-commerce and retail	Finding the sweet spot
Mercado Libre	E-commerce and retail	Marketplace Forecasting: Sales or Demand? Why not both? Let’s find out!
Instacart	Delivery and mobility	Modeling the unseen
Gojek	Delivery and mobility	Under the Hood of Gojek’s Automated Forecasting Tool
Lyft	Delivery and mobility	Making cohort-based long-term forecasts at Lyft
Instacart	E-commerce and retail	Predicting the real-time availability of 200 million grocery items

Computer Vision / CV

Company	Industry	Title
OpenAI	Tech	Evaluation-Driven LLM Production Workflows with Morgan Stanley and Grab Case Studies
Dropbox	Technology	How we brought multimedia search to Dropbox Dash
DoorDash	Delivery and mobility	Using LLM to transcribe restaurant menu photos
Etsy	E-commerce and retail	Efficient Visual Representation Learning And Evaluation
New York Times	Media and streaming	Experimenting with Handwriting Recognition for The New York Times Crossword
Canva	Tech	How we see groups in design
Autotrader	E-commerce and retail	So many labels, so little time; accelerating our image labelling process
GetYourGuide	Travel,E-commerce and retail	How We Use AI to Optimize TravelImages
Amazon	Tech	How Project P.I. helps Amazon remove imperfect products
Pinterest	Social platforms	Building Pinterest Canvas, a text-to-image foundation model
Instacart	Delivery and mobility	Enhancing FoodStorm with AI Image Generation
Meta	Social platforms	How Meta animates AI-generated images at scale
Walmart	E-commerce and retail	Personalized ‘Complete the Look’ model
Yelp	Social platforms	Yelp Content As Embeddings
Apple	Tech	Fast Class-Agnostic Salient Object Segmentation
Etsy	E-commerce and retail	From Image Classification to Multitask Modeling: Building Etsy’s Search by Image Feature
Haleon	Manufacturing	Employing Computer Vision in Digital Asset Management (Part 1)
Canva	Tech	Ship Shape
Haleon	Manufacturing	Employing Computer Vision in Digital Asset Management (Part 2)
Uber	Delivery and mobility	Uber’s Real-Time Document Check
Cars24	E-commerce and retail	Blur Classifier: Image Quality Detector
Dropbox	Tech	How image search works at Dropbox
Google	Tech	A snapshot of AI-powered reminiscing in Google Photos
Apple	Tech	Recognizing People in Photos Through Private On-Device Machine Learning
Doordash	Delivery and mobility	How DoorDash Quickly Spins Up Multiple Image Recognition Use Cases
Stitch Fix	E-commerce and retail	Stitching together spaces for query-based recommendations
Shopify	E-commerce and retail	Using Rich Image and Text Data to Categorize Products at Scale
Nordstrom	E-commerce and retail	AI-Created Outfits
Scribd	Media and streaming	Identifying Document Types at Scribd
Bumble	Social platforms	Image detection as a service
Zillow	E-commerce and retail	Zillow Floor Plan: Training Models to Detect Windows, Doors and Openings in Panoramas
OLX	E-commerce and retail	Fighting fraud with Triplet Loss
Wayfair	E-commerce and retail	The Visual Complements Model (ViCs): Complementary Product Recommendations From Visual Cues

Estimated Time Arrival / ETA Predictions

Company	Industry	Title
Lyft	Delivery and mobility	ETA (Estimated Time of Arrival) Reliability at Lyft
Doordash	Delivery and mobility	Improving ETAs with Multi-Task Models, Deep Learning, and Probabilistic Forecasts
DoorDash	Delivery and mobility	Lifecycle of a Successful ML Product: Reducing Dasher Wait Times
Wayfair	E-commerce and retail	Delivery-Date Prediction
DoorDash	Delivery and mobility	How DoorDash Upgraded a Heuristic with ML to Save Thousands of Canceled Orders
Swiggy	Delivery and mobility	Where is my order? — Part I
Swiggy	Delivery and mobility	Predicting Food Delivery Time at Cart
Swiggy	Delivery and mobility	How ML Powers — When is my order coming? — Part II
OLX	E-commerce and retail	Machine Learning for Delivery Time Estimation
Gojek	Delivery and mobility	How We Estimate Food Debarkation Time With 'Tensoba'
Uber	Delivery and mobility	DeepETA: How Uber Predicts Arrival Times Using Deep Learning
Gojek	Delivery and mobility	How We Estimate Food Debarkation Time With ‘Tensoba’
Oda	Delivery and mobility	How we went from zero insight to predicting service time with a machine learning model — Part 2/2
Doordash	Delivery and mobility	Using ML and Optimization to Solve DoorDash’s Dispatch Problem
Swiggy	Delivery and mobility	Learning to Predict Two-Wheeler Travel Distance
Oda	Delivery and mobility	How we went from zero insight to predicting service time with a machine learning model — Part 1
Picnic	Delivery and mobility	Optimal drop times using machine learning
Lyft	Delivery and mobility	Detecting Stop Signs and Traffic Signals: Deep Learning at Lyft Mapping
Lyft	Delivery and mobility	How Lyft Creates Hyper-Accurate Maps from Open-Source Maps and Real-Time Data
Instacart	E-commerce and retail	Space, Time and Groceries

Customer Support

Company	Industry	Title
Elastic	Tech	Building an Enterprise RAG-based AI Assistant with Vector Search and LLM Integration
Linkedin	Social networks	Retrieval-Augmented Generation with Knowledge Graphs for Customer Service Question Answering
Thomson Reuters	Media and streaming	Better Customer Support Using Retrieval-Augmented Generation (RAG) at Thomson Reuters
Doordash	Delivery and mobility	Path to high-quality LLM-based Dasher support automation
Uber	Delivery and mobility	Genie: Uber’s Gen AI On-Call Copilot
MongoDB	Tech	Taking RAG to Production with the MongoDB Documentation AI Chatbot
Lemonade	Fintech and banking	[VIDEO] RAG pain-points and solutions
Linkedin	Social platforms	[PAPER] Retrieval-Augmented Generation with Knowledge Graphs for Customer Service Question Answering
Vimeo	Media and streaming	From idea to reality: Elevating our customer support through generative AI
Intercom	Tech	Building SaaS Products with LLMs at Intercom
Airbnb	Travel,E-commerce and retail	How AI Text Generation Models Are Reshaping Customer Support at Airbnb
Wayfair	E-commerce and retail	Building Wayfair’s First Virtual Assistant: Automating Customer Service by Text Based Intent Prediction
Microsoft	Tech	ML and customer support (Part 1): Using Machine Learning to enable world-class customer support
Microsoft	Tech	ML and customer support (Part 2): Leveraging topic modeling to identify the top investment areas in support cases

Retrieval Augmented Generation / RAG

Company	Industry	Title
Elastic	Tech	Building an Enterprise RAG-based AI Assistant with Vector Search and LLM Integration
OpenAI	Tech	Evaluation-Driven LLM Production Workflows with Morgan Stanley and Grab Case Studies
NVIDIA	Technology	Lessons Learned from Building an AI Sales Assistant
Semgrep	Tech	How we built an AppSec AI that security researchers agree with 96% of the time
Airbnb	Travel, E-commerce	Embedding-Based Retrieval for Airbnb Search
ClimateAligned	Climate Fintech	How Green is Green: LLMs to Understand Climate Disclosure at Scale
LinkedIn	Social networks	Musings on building a Generative AI product
Mercado Libre	E-commerce and retail	Beyond the Hype: Real-World Lessons and Insights from Working with Large Language Models
Grab	Delivery and mobility,Banking and finance	Leveraging RAG-powered LLMs for Analytical Tasks
Thomson Reuters	Media and streaming	Better Customer Support Using Retrieval-Augmented Generation (RAG) at Thomson Reuters
Pinterest	Social platforms	How we built Text-to-SQL at Pinterest
Vimeo	Media and streaming	Unlocking knowledge sharing for videos with RAG
Doordash	Delivery and mobility	Path to high-quality LLM-based Dasher support automation
MongoDB	Tech	Taking RAG to Production with the MongoDB Documentation AI Chatbot
Bell	Tech	[VIDEO] Modular Solutions for Knowledge Management at scale in RAG Systems
Doordash	Delivery and mobility	How DoorDash leverages LLMs for better search retrieval
Vectorize	Tech	Creating a context-sensitive AI assistant: Lessons from building a RAG application
Royal Bank of Canada	Fintech and banking	[VIDEO] Arcane, an Internal RAG System to Pinpoint Investment Policies
Linkedin	Social platforms	Practical text-to-SQL for data analytics
Lemonade	Fintech and banking	[VIDEO] RAG pain-points and solutions
Linkedin	Social platforms	[PAPER] Retrieval-Augmented Generation with Knowledge Graphs for Customer Service Question Answering
Harvard	Education	An AI Professor at Harvard: ChatLTV
Anyscale	Tech	[VIDEO] Developing and Serving RAG-Based LLM Applications in Production
Ramp	Fintech and banking	From RAG to Richness: How Ramp Revamped Industry Classification

Large Language Models / LLM

Company	Industry	Title
Capital One	Financial services	How AI is transforming financial services & banking
eBay	E-commerce and retail	Reduces the Time to List on Mobile With New Simplified Selling Tool, Now Featuring Magical Listing AI Technology
eBay	E-commerce and retail	Scaling Large Language Models for e‑Commerce: The Development of a Llama‑Based Customized LLM
Google	Technology	Model ensembles are faster than you think
Capital One	Financial Services (Banking)	Refining input guardrails for LLMs
Netflix	Entertainment	Foundation Model for Personalized Recommendation
LinkedIn	Social Media	JUDE: LLM-based representation learning for LinkedIn job recommendations
LinkedIn	Social Media	Building the next generation of job search at LinkedIn
Google	Technology	Optimizing LLM-based trip planning
DoorDash	Delivery	Using LLM to transcribe restaurant menu photos
Capital One	Finance	Shifting ML from the cloud to serverless
Meta	Social Media / Tech	Revolutionizing software testing: Introducing LLM-powered bug catchers
DoorDash	Delivery	How DoorDash leverages LLMs to evaluate search result pages
Zalando	E-commerce/Retail	LLM Powered Migration of UI Component Libraries
NVIDIA	Technology	Lessons Learned from Building an AI Sales Assistant
DoorDash	Delivery and mobility	Using LLM to transcribe restaurant menu photos
Semgrep	Tech	How we built an AppSec AI that security researchers agree with 96% of the time
Walmart	Retail	Distributed NER Model Training & Inference at Scale Using Accelerate
Walmart	Retail	Enterprise Future‑Proofing: Strategy for AI‑Driven Architecture
Netflix	Entertainment	Supporting Diverse ML Systems at Netflix
Netflix	Entertainment	Evolution of ML Fact Store at Netflix (Axion Feature Store)
Airbnb	Travel, E-commerce	How Airbnb Measures Listing Lifetime Value
Airbnb	Travel, E-commerce	Accelerating Large-Scale Test Migration with LLMs
Pinterest	Social Media	Improving Pinterest Search Relevance Using Large Language Models
Pinterest	Social Media	500X Scalability of Experiment Metric Computing with Unified Dynamic Framework
Pinterest	Social Media	Modernizing Home Feed Pre-Ranking Stage
Pinterest	Social Media	How Pinterest Accelerates ML Feature Iterations via Effective Backfill
Uber	Delivery & Mobility	Uber’s Journey to Ray on Kubernetes (Part 1: Resource Management)
Uber	Delivery & Mobility	Uber’s Journey to Ray on Kubernetes (Part 2: Ray Setup)
Slack	Collaboration Software	Slack’s Migration to a Cellular Architecture
Gitlab	Tech	Developing GitLab Duo: How we validate and test AI models at scale
Picnic	Delivery and mobility	Enhancing Search Retrieval with Large Language Models (LLMs)
Slack	Tech	How We Built Slack AI To Be Secure and Private
Discord	Social networks	Developing rapidly with Generative AI
GoDaddy	Tech	LLM From the Trenches: 10 Lessons Learned Operationalizing Models at GoDaddy
LinkedIn	Social networks	Musings on building a Generative AI product
Segment	Tech	LLM-as-Judge: Evaluating and Improving Language Model Performance in Production
Gitlab	Tech	Developing GitLab Duo: How we are dogfooding our AI features
Swiggy	Delivery and mobility	Reflecting on a year of generative AI at Swiggy: A brief review of achievements, learnings, and insights
Incident.io	Tech	Lessons learned from building our first AI product
Zillow	E-commerce and retail	Using AI to Understand the Complexities and Pitfalls of Real Estate Data
Wayfair	E-commerce and retail	Agent Co-Pilot: Wayfair's Gen-AI Assistant for Digital Sales Agents
Ebay	E-commerce and retail	Cutting Through the Noise: Three Things We've Learned About Generative AI and Developer Productivity
Uber	Delivery and mobility	DragonCrawl: Generative AI for High-Quality Mobile Testing
Replit	Tech	Building LLMs for Code Repair
Zillow	E-commerce and retail	Navigating Fair Housing Guardrails in LLMs
Faire	E-commerce and retail	Fine-tuning Llama3 to measure semantic relevance in search
Doordash	Delivery and mobility	Building DoorDash’s Product Knowledge Graph with Large Language Models
Google	Tech	Accelerating incident response using generative AI
NVIDIA	Tech	Applying Generative AI for CVE Analysis at an Enterprise Scale
OLX	E-commerce and retail	Extracting Job Roles in Job Ads: A Journey with Generative AI
Yelp	Social platforms	Yelp’s AI pipeline for inappropriate language detection in reviews
Swiggy	Delivery and mobility	Improving search relevance in hyperlocal food delivery using (small) language models
Grammarly	Tech	Detecting Delicate Text: Going Beyond Toxicity
Mercado Libre	E-commerce and retail	Beyond the Hype: Real-World Lessons and Insights from Working with Large Language Models
Dropbox	Tech	Bye Bye Bye...: Evolution of repeated token attacks on ChatGPT models
Amazon	Tech	Building commonsense knowledge graphs to aid product recommendation
Grab	Delivery and mobility,Banking and finance	Leveraging RAG-powered LLMs for Analytical Tasks
Thomson Reuters	Media and streaming	Better Customer Support Using Retrieval-Augmented Generation (RAG) at Thomson Reuters
Pinterest	Social platforms	How we built Text-to-SQL at Pinterest
Instacart	Delivery and mobility	Sequence models for Contextual Recommendations at Instacart
Spotify	Media and streaming	How We Generated Millions of Content Annotations
Walmart	E-commerce and retail	Using Predictive and Gen AI to Improve Product Categorization at Walmart
Vimeo	Media and streaming	Unlocking knowledge sharing for videos with RAG
Upwork	Tech	Scaling AI Models for Better Work Outcomes
Dropbox	Tech	Bringing AI-powered answers and summaries to file previews on the web
Grammarly	Tech	Unlocking Personalization With an On-Device Model for the Grammarly Keyboard
Instacart	Delivery and mobility	Supercharging Discovery in Search with LLMs
Uber	Delivery and mobility	QueryGPT – Natural Language to SQL Using Generative AI
Grab	Delivery and mobility,Banking and finance	Enabling conversational data discovery with LLMs at Grab
Airbnb	Travel,E-commerce and retail	Automation Platform v2: Improving Conversational AI at Airbnb
Coinbase	Fintech and banking	Lessons from launching Enterprise-grade GenAI solutions at Coinbase
Swiggy	Delivery and mobility	Hermes: A Text-to-SQL solution at Swiggy
Grab	Delivery and mobility,Banking and finance	LLM-assisted vector similarity search
Meta	Social platforms	Leveraging AI for efficient incident response
Walmart	E-commerce and retail	Extracting Product Attributes from PDFs using PAE Framework
Doordash	Delivery and mobility	Path to high-quality LLM-based Dasher support automation
Roblox	Gaming	Breaking Down Language Barriers with a Multilingual Translation Model
Adyen	Fintech and banking	Elevating Code Quality Through LLM Integration: Adyen's Venture into Augmented Unit Test Generation
LinkedIn	Social platforms	Under the hood: the tech behind the first agent from LinkedIn, Hiring Assistant
Uber	Delivery and mobility	Genie: Uber’s Gen AI On-Call Copilot
MongoDB	Tech	Taking RAG to Production with the MongoDB Documentation AI Chatbot
Bell	Tech	[VIDEO] Modular Solutions for Knowledge Management at scale in RAG Systems
Doordash	Delivery and mobility	How DoorDash leverages LLMs for better search retrieval
Vectorize	Tech	Creating a context-sensitive AI assistant: Lessons from building a RAG application
Royal Bank of Canada	Fintech and banking	[VIDEO] Arcane, an Internal RAG System to Pinpoint Investment Policies
Linkedin	Social platforms	Practical text-to-SQL for data analytics
Lemonade	Fintech and banking	[VIDEO] RAG pain-points and solutions
Linkedin	Social platforms	[PAPER] Retrieval-Augmented Generation with Knowledge Graphs for Customer Service Question Answering
Microsoft	Tech	Large-language models for automatic cloud incident management
GitHub	Tech	Inside GitHub: Working with the LLMs behind GitHub Copilot
Honeycomb	Tech	All the Hard Stuff Nobody Talks About when Building Products with LLMs
Nextdoor	Social platforms	Let AI Entertain You: Increasing User Engagement with Generative AI and Rejection Sampling
Grab	Delivery and mobility,Banking and finance	LLM-powered data classification for data entities at scale
Meta	Social platforms	Introducing Code Llama, a state-of-the-art large language model for coding
GitHub	Tech	How to build an enterprise LLM application: Lessons from GitHub Copilot
Swiggy	Delivery and mobility	Swiggy’s Generative AI Journey: A Peek Into the Future
Doordash	Delivery and mobility	DoorDash identifies Five big areas for using Generative AI
Thoughtworks	Tech	Building Boba AI
Whatnot	E-commerce and retail	How Whatnot Utilizes Generative AI to Enhance Trust and Safety
Salesforce	Tech	AI Summarist: Get Your Time Back on Slack, Boost Productivity & Focus, Personalize Information Consumption
Instacart	E-commerce and retail	Scaling Productivity with Ava — Instacart’s Internal AI Assistant
Vimeo	Media and streaming	From idea to reality: Elevating our customer support through generative AI
Linkedin	Social networks	Extracting skills from content to fuel the LinkedIn Skills Graph
GitHub	Tech	How GitHub Copilot is getting better at understanding your code
Honeycomb	Tech	So We Shipped an AI Product. Did it Work?
Dropbox	Tech	Dont you (forget NLP): Prompt injection with control characters in ChatGPT
TomTom	Tech	Generative AI Journey at TomTom
Duolingo	Tech	How Duolingo uses AI to create lessons faster
SumUp	Fintech and banking	Evaluating the performance of an LLM application that generates free-text narratives in the context of financial crime
Whatnot	E-commerce and retail	Enhancing Search Using Large Language Models
Leboncoin	E-commerce and retail	Serving Large Language Models to improve Search Relevance at leboncoin
Intercom	Tech	Building SaaS Products with LLMs at Intercom
Grammarly	Tech	CoEdIT: State-of-the-Art Text Editing With Fewer Parameters
Digits	Fintech and banking	ChatGPT for Accounting: How Digits is using Generative Machine Learning to transform finance
Microsoft / GitHub	Tech	Building Your Own Product Copilot: Challenges, Opportunities, and Needs
GitHub	Tech	How we’re experimenting with LLMs to evolve GitHub Copilot
Instacart	E-commerce and retail	Monte Carlo, Puppetry and Laughter: The Unexpected Joys of Prompt Engineering
Delivery Hero	Delivery and mobility	Semantic Product Matching
Harvard	Education	An AI Professor at Harvard: ChatLTV
Anyscale	Tech	[VIDEO] Developing and Serving RAG-Based LLM Applications in Production
Meta	Social Media	Scaling Large Language Model Serving Infrastructure at Meta
Ramp	Fintech and banking	From RAG to Richness: How Ramp Revamped Industry Classification

Item Classifications

Company	Industry	Title
Airbnb	Travel,E-commerce and retail	Personal Data Classification
Walmart	E-commerce and retail	Extracting Product Attributes from PDFs using PAE Framework
Airbnb	Travel,E-commerce and retail	Prioritizing Home Attributes Based on Guest Interest
Yelp	Social platforms	Yelp Content As Embeddings
Monzo	Fintech and banking	Using topic modelling to understand customer saving goals
Linkedin	Social networks	Extracting skills from content to fuel the LinkedIn Skills Graph
Haleon	Manufacturing	Deriving insights from customer queries on Haleon brands
Kingfisher Technology	E-commerce and retail	Uncovering Hidden Insights in Customer Feedback
Airbnb	Travel,E-commerce and retail	Wisdom of Unstructured Data: Building Airbnb’s Listing Knowledge from Big Text Data
Expedia	Travel,E-commerce and retail	Categorising Customer Feedback Using Unsupervised Learning
Foodpanda	Delivery and mobility	Classifying restaurant cuisines with subjective labels
Zillow	E-commerce and retail	Helping Home Shoppers Find a Home to Love Through Home Insights
Walmart	E-commerce and retail	Semantic Label Representation with an Application on Multimodal Product Categorization
Wayfair	E-commerce and retail	Wayfair’s New Approach to Aspect Based Sentiment Analysis Helps Customers Easily Find “Long Tail” Products
Brex	Fintech and banking	How We Built a (Mostly) Automated System to Solve Credit Card Merchant Classification
Wayfair	E-commerce and retail	From RGB to Descriptive Color Names: Wayfair's in-house color algorithms to improve customer shopping experience.
Walmart	E-commerce and retail	Deep Learning: Product Categorization and Shelving
Shopify	E-commerce and retail	Using Rich Image and Text Data to Categorize Products at Scale
Scribd	Media and streaming	Categorizing user-uploaded documents
Scribd	Media and streaming	Identifying Document Types at Scribd
Shopify	E-commerce and retail	Categorizing Products at Scale
Dailymotion	Media and streaming	How we used Cross-Lingual Transfer Learning to categorize our content
Walmart	E-commerce and retail	Using Predictive and Gen AI to Improve Product Categorization at Walmart
Walmart	E-commerce and retail	Exploring an Entity Resolution Framework Across Various Use Cases

Spam / Content Moderations

Company	Industry	Title
DoorDash	Delivery and mobility	How DoorDash leverages LLMs to evaluate search result pages
Uber	Delivery & Mobility	Enhancing Personalized CRM Communication with Contextual Bandit Strategies
Etsy	E-commerce and retail	Machine Learning in Content Moderation at Etsy
Linkedin	Social platforms	Viral spam content detection at LinkedIn
Zillow	E-commerce and retail	SpectroBrain: Detecting Phone Spam with Semi-Supervised Learning
Linkedin	Social networks	Enhancing Content Review: Proactively addressing threats with AutoML
Nextdoor	Social platforms	Using predictive technology to foster constructive conversations
Slack	Tech	Blocking Slack Invite Spam With Machine Learning
Pinterest	Social platforms	Fighting Spam using Clustering and Automated Rule Creation
Bumble	Social platforms	Multilingual message content moderation at scale (part 2)
Pinterest	Social platforms	How Pinterest powers a healthy comment ecosystem with machine learning
Bumble	Social platforms	Multilingual message content moderation at scale (part 1)
Roblox	Gaming	Deploying ML for Voice Safety
Whatnot	E-commerce and retail	How Whatnot Utilizes Generative AI to Enhance Trust and Safety
Linkedin	Social networks	Augmenting our content moderation efforts through machine learning and dynamic content prioritization

Voice Assistance / Interface

Company	Industry	Title
Airbnb	Travel, E-commerce	Listening, Learning, and Helping at Scale: How ML Transforms Airbnb’s Voice Support
Roblox	Gaming	Deploying ML for Voice Safety
Walmart	E-commerce and retail	A Unified Multi-task Model for Supporting Multiple Virtual Assistants in Walmart
Walmart	E-commerce and retail	Voice Reorder Experience: add Multiple Product Items to your shopping cart
Amazon	Media and streaming	The Amazon Music conversational recommender is hitting the right notes
Airbnb	Travel, E-commerce	Intelligent Automation Platform: Empowering Conversational AI and Beyond at Airbnb

Chatbot

Company	Industry	Title
Airbnb	Travel, E-commerce	Listening, Learning, and Helping at Scale: How ML Transforms Airbnb’s Voice Support
MongoDB	Tech	Taking RAG to Production with the MongoDB Documentation AI Chatbot
Bell	Tech	[VIDEO] Modular Solutions for Knowledge Management at scale in RAG Systems
Royal Bank of Canada	Fintech and banking	[VIDEO] Arcane, an Internal RAG System to Pinpoint Investment Policies
Linkedin	Social platforms	Practical text-to-SQL for data analytics
Harvard	Education	An AI Professor at Harvard: ChatLTV
Walmart	E-commerce and retail	A Unified Multi-task Model for Supporting Multiple Virtual Assistants in Walmart

Churn Predictions

Company	Industry	Title
Pinterest	Social platforms	An ML based approach to proactive advertiser churn prevention
Gousto	Delivery and mobility	Using Data Science to Retain Customers
Linkedin	Social platforms	The journey to build an explainable AI-driven recommendation system

Pricing

Company	Industry	Title
Zillow	E-commerce and retail	Building the Neural Zestimate
Expedia	Travel,E-commerce and retail	Using Synthetic Search Data for Flights Price Forecasting
Expedia	Travel,E-commerce and retail	Increasing Travelers’ Engagement Through Price Alerts
Cars24	E-commerce and retail	ML driven dynamic pricing @ CARS24 — Part 1
Lyft	Delivery and mobility	Pricing at Lyft
Didact AI	Fintech and banking	Didact AI: The anatomy of an ML-powered stock picking engine
Asos	E-commerce and retail	Optimizing Markdown in Fashion E-Commerce with Machine Learning

Lead Ranking / Scoring

Company	Industry	Title
Wayfair	E-commerce and retail	Hamlet: Wayfair's ML Approach to Identifying Business Shopper
PayPal	Fintech and banking	Sales Pipeline Management with Machine Learning: A Lightweight Two-Layer Ensemble Classifier Framework
Doordash	Delivery and mobility	Building the Model Behind DoorDash’s Expansive Merchant Selection
Linkedin	Social platforms	The journey to build an explainable AI-driven recommendation system

Propensity to Buy / Purchase

Company	Industry	Title
eBay	E-commerce and retail	Reduces the Time to List on Mobile With New Simplified Selling Tool, Now Featuring Magical Listing AI Technology
DoorDash	Delivery	Using LLM to transcribe restaurant menu photos
Airbnb	Travel,E-commerce	How Airbnb Measures Listing Lifetime Value
Expedia	Travel,E-commerce and retail	Expedia Group’s Customer Lifetime Value Prediction Model
PayPal	Fintech and banking	Sales Pipeline Management with Machine Learning: A Lightweight Two-Layer Ensemble Classifier Framework
Linkedin	Social platforms	The journey to build an explainable AI-driven recommendation system
Zillow	E-commerce and retail	Identifying High-Intent Buyers
PayPal	Fintech and banking	Cross-Selling Optimization Using Deep Learning
Nubank	Fintech and banking	Beyond prediction machines
Wayfair	E-commerce and retail	Building Scalable and Performant Marketing ML Systems at Wayfair
Gojek	Delivery and mobility	How We Built a Matchmaking Algorithm to Cross-Sell Products

Predications / Predictive Maintenance

Company	Industry	Title
Netflix	Entertainment	FM-Intent: Predicting User Session Intent with Hierarchical Multi-Task Learning
Walmart	E-commerce and retail	Forecast Anomalies in Refrigeration with PySpark & Sensor-data
Walmart	E-commerce and retail	Predicting Defrost in Refrigeration Cases at Walmart using Fourier Transform

References

[1] Medium post

[2] Github repo

[3] Evidently AI