What should I do if my prepaid card or PIN is lost or stolen or I see unauthorized charges?

If you have registered your prepaid card, or if your card is a payroll card or a certain type of government benefit card, you have certain error resolution rights that protect you from unauthorized transactions under federal law. Some prepaid card providers give some additional protections for loss or theft, but you should check your card provider’s website or your cardholder agreement to find out the specifics.

Call your card issuer right away if your card or PIN is lost or stolen or if you see unauthorized charges. If you wait too long to report, you could be responsible for more or all of the unauthorized or incorrect charges.  Prompt reporting of a card’s loss or an erroneous charge can also prevent additional losses from your account balance.

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