Refunds for Global Access Technical Support customers

If you paid for technical support services from Global Access Technical Support (GATS), you’ll be getting a letter or an email from the Federal Trade Commission about a refund. You might have known the company as Global SConnect, Global sMind, Yubdata Tech, or Technolive.

The FTC sued GATS, alleging that the company lied about partnering with well-known tech companies and tricked people into paying for unnecessary computer repairs. GATS has now paid $860,000 to settle the lawsuit.

The FTC is sending refunds to people who paid money to GATS. If you get a check from us, cash it within 60 days. We will send refunds via PayPal to customers for whom we do not have a mailing address.

Here’s how the PayPal refunds work: the FTC will send the customer an email from subscribe@subscribe.ftc.gov. Then, within 24 hours, that customer will also get an email directly from PayPal about the refund. If you get those emails, all you have to do is type www.paypal.com into your browser, log in to your account (or create one), and review and accept the payment. Or accept payment by logging into the PayPal app.

To avoid scammers who might pretend to be from the FTC or PayPal, follow these simple steps:

• If you get a refund email that claims to be from the FTC or PayPal, don’t click on any links in the email. Instead, visit the website by typing the right URL into your browser: www.ftc.gov/refunds and www.paypal.com.
• Check out FTC refunds at ftc.gov/refunds. Each case on that page has a phone number you can call to check on refund payments.
• Know that the FTC never asks people to pay money or give sensitive financial information to get a refund. People who say they are with the FTC and ask for money are scammers.

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