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Machine Learning and LLM System Design Case Studies

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Generative AI

CompanyIndustryTitle
Capital OneFinancial servicesHow AI is transforming financial services & banking
eBayE-commerce and retailUses Agentic AI to Supercharge Personalized Ecommerce
DropboxTechnologyBuilding Dash: How RAG and AI agents help us meet the needs of businesses
DropboxTechnologyHow we brought multimedia search to Dropbox Dash
NVIDIATechnologyLessons Learned from Building an AI Sales Assistant
DoorDashDelivery and mobilityHow DoorDash leverages LLMs to evaluate search result pages
PinterestSocial MediaMulti-gate Mixture-of-Experts (MMoE) Architecture in Ads Engagement Modeling
UberDelivery & MobilityAdvancing Invoice Document Processing at Uber using GenAI
WealthsimpleFintechGenAI for Productivity
UberDelivery & MobilityFixrleak: Fixing Java Resource Leaks with GenAI
GitlabTechDeveloping GitLab Duo: How we validate and test AI models at scale
PicnicDelivery and mobilityEnhancing Search Retrieval with Large Language Models (LLMs)
SlackTechHow We Built Slack AI To Be Secure and Private
DiscordSocial networksDeveloping rapidly with Generative AI
GoDaddyTechLLM From the Trenches: 10 Lessons Learned Operationalizing Models at GoDaddy
LinkedInSocial networksMusings on building a Generative AI product
SegmentTechLLM-as-Judge: Evaluating and Improving Language Model Performance in Production
GitlabTechDeveloping GitLab Duo: How we are dogfooding our AI features
SwiggyDelivery and mobilityReflecting on a year of generative AI at Swiggy: A brief review of achievements, learnings, and insights
ExpediaTravel,E-commerce and retailTraveling Just Got a Lot Smarter with Romie
Incident.ioTechLessons learned from building our first AI product
ZillowE-commerce and retailUsing AI to Understand the Complexities and Pitfalls of Real Estate Data
WayfairE-commerce and retailAgent Co-Pilot: Wayfair's Gen-AI Assistant for Digital Sales Agents
EbayE-commerce and retailCutting Through the Noise: Three Things We've Learned About Generative AI and Developer Productivity
UberDelivery and mobilityDragonCrawl: Generative AI for High-Quality Mobile Testing
ReplitTechBuilding LLMs for Code Repair
ZillowE-commerce and retailNavigating Fair Housing Guardrails in LLMs
FaireE-commerce and retailFine-tuning Llama3 to measure semantic relevance in search
DoordashDelivery and mobilityBuilding DoorDash’s Product Knowledge Graph with Large Language Models
GoogleTechAccelerating incident response using generative AI
NVIDIATechApplying Generative AI for CVE Analysis at an Enterprise Scale
OLXE-commerce and retailExtracting Job Roles in Job Ads: A Journey with Generative AI
YelpSocial platformsYelp’s AI pipeline for inappropriate language detection in reviews
SwiggyDelivery and mobilityImproving search relevance in hyperlocal food delivery using (small) language models
GrammarlyTechDetecting Delicate Text: Going Beyond Toxicity
Mercado LibreE-commerce and retailBeyond the Hype: Real-World Lessons and Insights from Working with Large Language Models
AmazonTechHow Project P.I. helps Amazon remove imperfect products
DropboxTechBye Bye Bye...: Evolution of repeated token attacks on ChatGPT models
AmazonTechBuilding commonsense knowledge graphs to aid product recommendation
GrabDelivery and mobility,Banking and financeLeveraging RAG-powered LLMs for Analytical Tasks
Thomson ReutersMedia and streamingBetter Customer Support Using Retrieval-Augmented Generation (RAG) at Thomson Reuters
PlaytikaGamingGenerative art at scale in Playtika
PinterestSocial platformsHow we built Text-to-SQL at Pinterest
InstacartDelivery and mobilitySequence models for Contextual Recommendations at Instacart
SpotifyMedia and streamingHow We Generated Millions of Content Annotations
WalmartE-commerce and retailUsing Predictive and Gen AI to Improve Product Categorization at Walmart
VimeoMedia and streamingUnlocking knowledge sharing for videos with RAG
UpworkTechScaling AI Models for Better Work Outcomes
DropboxTechBringing AI-powered answers and summaries to file previews on the web
GrammarlyTechUnlocking Personalization With an On-Device Model for the Grammarly Keyboard
InstacartDelivery and mobilitySupercharging Discovery in Search with LLMs
UberDelivery and mobilityQueryGPT – Natural Language to SQL Using Generative AI
GrabDelivery and mobility,Banking and financeEnabling conversational data discovery with LLMs at Grab
AirbnbTravel,E-commerce and retailAutomation Platform v2: Improving Conversational AI at Airbnb
CoinbaseFintech and bankingLessons from launching Enterprise-grade GenAI solutions at Coinbase
SwiggyDelivery and mobilityHermes: A Text-to-SQL solution at Swiggy
PinterestSocial platformsBuilding Pinterest Canvas, a text-to-image foundation model
GrabDelivery and mobility,Banking and financeLLM-assisted vector similarity search
MetaSocial platformsLeveraging AI for efficient incident response
WalmartE-commerce and retailExtracting Product Attributes from PDFs using PAE Framework
InstacartDelivery and mobilityEnhancing FoodStorm with AI Image Generation
DoordashDelivery and mobilityPath to high-quality LLM-based Dasher support automation
RobloxGamingBreaking Down Language Barriers with a Multilingual Translation Model
AdyenFintech and bankingElevating Code Quality Through LLM Integration: Adyen's Venture into Augmented Unit Test Generation
LinkedInSocial platformsUnder the hood: the tech behind the first agent from LinkedIn, Hiring Assistant
UberDelivery and mobilityGenie: Uber’s Gen AI On-Call Copilot
MetaSocial platformsHow Meta animates AI-generated images at scale
VectorizeTechCreating a context-sensitive AI assistant: Lessons from building a RAG application
LemonadeFintech and banking[VIDEO] RAG pain-points and solutions
MicrosoftTechLarge-language models for automatic cloud incident management
GitHubTechInside GitHub: Working with the LLMs behind GitHub Copilot
HoneycombTechAll the Hard Stuff Nobody Talks About when Building Products with LLMs
NextdoorSocial platformsLet AI Entertain You: Increasing User Engagement with Generative AI and Rejection Sampling
GrabDelivery and mobility,Banking and financeLLM-powered data classification for data entities at scale
MetaSocial platformsIntroducing Code Llama, a state-of-the-art large language model for coding
GitHubTechHow to build an enterprise LLM application: Lessons from GitHub Copilot
SwiggyDelivery and mobilitySwiggy’s Generative AI Journey: A Peek Into the Future
DoordashDelivery and mobilityDoorDash identifies Five big areas for using Generative AI
ThoughtworksTechBuilding Boba AI
WhatnotE-commerce and retailHow Whatnot Utilizes Generative AI to Enhance Trust and Safety
SalesforceTechAI Summarist: Get Your Time Back on Slack, Boost Productivity & Focus, Personalize Information Consumption
GitHubTechGenerative AI-enabled compliance for software development
InstacartE-commerce and retailScaling Productivity with Ava — Instacart’s Internal AI Assistant
VimeoMedia and streamingFrom idea to reality: Elevating our customer support through generative AI
LinkedinSocial networksExtracting skills from content to fuel the LinkedIn Skills Graph
GitHubTechHow GitHub Copilot is getting better at understanding your code
HoneycombTechSo We Shipped an AI Product. Did it Work?
DropboxTechDont you (forget NLP): Prompt injection with control characters in ChatGPT
TomTomTechGenerative AI Journey at TomTom
DuolingoTechHow Duolingo uses AI to create lessons faster
SumUpFintech and bankingEvaluating the performance of an LLM application that generates free-text narratives in the context of financial crime
WhatnotE-commerce and retailEnhancing Search Using Large Language Models
LeboncoinE-commerce and retailServing Large Language Models to improve Search Relevance at leboncoin
IntercomTechBuilding SaaS Products with LLMs at Intercom
GrammarlyTechCoEdIT: State-of-the-Art Text Editing With Fewer Parameters
DigitsFintech and bankingChatGPT for Accounting: How Digits is using Generative Machine Learning to transform finance
Microsoft / GitHubTechBuilding Your Own Product Copilot: Challenges, Opportunities, and Needs
GitHubTechHow we’re experimenting with LLMs to evolve GitHub Copilot
InstacartE-commerce and retailMonte Carlo, Puppetry and Laughter: The Unexpected Joys of Prompt Engineering
Delivery HeroDelivery and mobilitySemantic Product Matching
AnyscaleTech[VIDEO] Developing and Serving RAG-Based LLM Applications in Production
GoogleTechAuto-generated Summaries in Google Docs
GoogleTechConversation Summaries in Google Chat
GrammarlyTechUnder the Hood of the Grammarly Editor, Part Two: How Suggestions Work
AirbnbTravel,E-commerce and retailHow AI Text Generation Models Are Reshaping Customer Support at Airbnb
GrammarlyTechGrammatical Error Correction: Tag, Not Rewrite
GoogleTechGrammar Correction as You Type, on Pixel 6
GrammarlyTechAdversarial Grammatical Error Correction

Code

CompanyIndustryTitle
UberDelivery & MobilityFixrleak: Fixing Java Resource Leaks with GenAI
AirbnbTravel, E-commerceAccelerating Large-Scale Test Migration with LLMs
MetaSocial Media / TechRevolutionizing software testing: Introducing LLM-powered bug catchers

Multi-Task

CompanyIndustryTitle
SalesforceCloud CRMEFlow — Racing towards millions of ML flows
PinterestSocial MediaMulti-gate Mixture-of-Experts (MMoE) Architecture in Ads Engagement Modeling
NetflixEntertainmentFM-Intent: Predicting User Session Intent with Hierarchical Multi-Task Learning
CompanyIndustryTitle
PinterestTechEnhancing Ads Engagement with Multi-gate Mixture-of-Experts and Knowledge Distillation
PinterestSocial MediaMulti-gate Mixture-of-Experts (MMoE) Architecture in Ads Engagement Modeling
PinterestSocial MediaEvolution of Ads Conversion Optimization Models at Pinterest
PinterestSocial MediaHandling Online-Offline Discrepancy in Pinterest Ads Ranking System
SpotifyMedia and streamingHow We Automated Content Marketing to Acquire Users at Scale
EtsyE-commerce and retailLeveraging Real-Time User Actions to Personalize Etsy Ads
GrabDelivery and mobility,Banking and financeStepping up marketing for advertisers: Scalable lookalike audience
GrabDelivery and mobility,Banking and financeScaling marketing for merchants with targeted and intelligent promos
InstacartE-commerce and retailOne model to serve them all
UberDelivery and mobilityAccelerating Advertising Optimization: Unleashing the Power of Ads Simulation
SnapSocial platformsMachine Learning for Snapchat Ad Ranking
LinkedinSocial platformsChallenges and practical lessons from building a deep-learning-based ads CTR prediction model
PinterestSocial platformsAdvertiser Recommendation Systems at Pinterest
PinterestSocial platformsThe machine learning behind delivering relevant ads
WayfairE-commerce and retailEvolution of Ads Bidding at Wayfair
DailymotionMedia and streamingHow Deep Learning can boost Contextual Advertising Capabilities
WayfairE-commerce and retailBuilding Scalable and Performant Marketing ML Systems at Wayfair
WayfairE-commerce and retailContextual Bandit for Marketing Treatment Optimization
TwitterSocial platformsUsing machine learning to predict the value of ad requests
LyftDelivery and mobilityBuilding Lyft’s Marketing Automation Platform
LyftDelivery and mobilityEmpowering personalized marketing with machine learning
InstacartDelivery and mobilityBandits for Marketing Optimization
AutotraderE-commerce and retailDemonstrating the Value of our Packages
CanvaTechEnd-to-end Keyword Bidding for Apple Search Ads
EtsyE-commerce and retailLeveraging Real-Time User Actions to Personalize Etsy Ads
WealthsimpleFintechGenAI for Productivity

Optimizations / Infrastructures / Operations

CompanyIndustryTitle
PinterestTechEnhancing Ads Engagement with Multi-gate Mixture-of-Experts and Knowledge Distillation
eBayE-commerce and retailAnnouncing a New Collaboration Between eBay and OpenAI
GoogleTechnology (Internet)Model ensembles are faster than you think
Capital OneFinancial ServicesRefining input guardrails for LLMs
SalesforceCRMEFlow — Racing towards millions of ML flows
UberTransportationOptimizing Search at Uber Eats
StripeFinancial ServicesUsing ML to detect and respond to performance degradations in slices of Stripe payments
Capital OneFinanceShifting ML from the cloud to serverless
DropboxTechnologyBuilding Dash: How RAG and AI agents help us meet the needs of businesses
ZalandoE-commerce/RetailLLM Powered Migration of UI Component Libraries
WalmartRetailEnterprise Future‑Proofing: Strategy for AI‑Driven Architecture
NetflixEntertainmentSupporting Diverse ML Systems at Netflix
NetflixEntertainmentEvolution of ML Fact Store at Netflix (Axion Feature Store)
PinterestSocial Media500X Scalability of Experiment Metric Computing with Unified Dynamic Framework
PinterestSocial MediaHow Pinterest Accelerates ML Feature Iterations via Effective Backfill
UberDelivery & MobilityUber’s Journey to Ray on Kubernetes (Part 1: Resource Management)
UberDelivery & MobilityUber’s Journey to Ray on Kubernetes (Part 2: Ray Setup)
UberDelivery & MobilityThe Evolution of Uber’s Search Platform
UberDelivery & MobilityFixrleak: Fixing Java Resource Leaks with GenAI
NetflixMedia and streamingEvolving from Rule-based Classifier: Machine Learning Powered Auto Remediation in Netflix Data Platform
UberDelivery and mobilityDataK9: Auto-categorizing an exabyte of data at field level through AI/ML
NetflixMedia and streamingReverse Searching Netflix’s Federated Graph
InstacartE-commerce and retailOptimizing at the Edge:Using Regression Discontinuity Designs to Power Decision-Making
Mercado LibreE-commerce and retailUnlocking the Power of Lookalike Audiences: Simplifying Complexity
UberDelivery and mobilityDragonCrawl: Generative AI for High-Quality Mobile Testing
AirbnbTravel,E-commerce and retailAirbnb Brandometer: Powering Brand Perception Measurement on Social Media Data with AI
Goldman SachsFintech and bankingUsing NLP to Purposefully Articulate Software Changes
NVIDIATechApplying Generative AI for CVE Analysis at an Enterprise Scale
CloudflareTechUsing machine learning to detect bot attacks that leverage residential proxies
GitHubTechFixing security vulnerabilities with AI
DropboxTechBye Bye Bye...: Evolution of repeated token attacks on ChatGPT models
WalmartE-commerce and retailAugmentation Techniques for Imbalanced text Classification
AirbnbTravel,E-commerce and retailPersonal Data Classification
CoinbaseFintech and bankingLessons from launching Enterprise-grade GenAI solutions at Coinbase
DiscordSocial platformsLearning from structure: Discord's Entity-Relationship Embeddings
AdyenFintech and bankingElevating Code Quality Through LLM Integration: Adyen's Venture into Augmented Unit Test Generation
MicrosoftTechLarge-language models for automatic cloud incident management
LinkedinSocial platformsImproving the customer’s experience via ML-driven payment routing
ExpediaTravel,E-commerce and retailUsing Synthetic Search Data for Flights Price Forecasting
Stitch FixE-commerce and retailAccelerating AI: Implementing Multi-GPU Distributed Training for Personalized Recommendations
WalmartE-commerce and retailExploring an Entity Resolution Framework Across Various Use Cases
DropboxTechIs this a date? Using ML to identify date formats in file names
Cars24E-commerce and retailEngine assessment @CARS24 : Sound analysis using Signal Processing & CNN
GitHubTech4 ways GitHub engineers use GitHub Copilot
UberDelivery and mobilityuVitals – An Anomaly Detection & Alerting System
DropboxTechAccelerating our A/B experiments with machine learning
TargetE-commerce and retailSolving for Product Availability with AI
SwiggyDelivery and mobilityHow GenAI Codegen tools are helping us deliver convenience quicker
ZillowE-commerce and retailImputing Data for the Zestimate
LifenTechVisual Explainable NLP @ Lifen
HaleonManufacturingUsing Reinforcement Learning to track marketing spend
ShopifyE-commerce and retailMonte Carlo Simulations: Separating Signal from Noise in Sampled Success Metrics
Stitch FixE-commerce and retailAriadne: building a custom observability UI for personalized search
Delivery HeroDelivery and mobilitySemantic Product Matching
HaleonManufacturingFastDTW in Action: Optimising Manufacturing Operations
Mercado LibreDelivery and mobilityPredicting package dimensions based on a similarity model at Mercado Libre
GithubTechLeveraging machine learning to find security vulnerabilities
SpotifyMedia and streamingHow We Built Infrastructure to Run User Forecasts at Spotify
AirbnbTravel,E-commerce and retailHow AI Text Generation Models Are Reshaping Customer Support at Airbnb
WalmartE-commerce and retailForecast Anomalies in Refrigeration with PySpark & Sensor-data
SwiggyDelivery and mobilityUsing deep learning to detect dissonance between address text and location
OdaDelivery and mobilityHow we went from zero insight to predicting service time with a machine learning model — Part 2/2
NetflixMedia and streamingFor your eyes only: improving Netflix video quality with neural networks
Siemens HealthineersTechUsing Machine Learning for Fast Test Feedback to Developers and Test Suite Optimization
LinkedinSocial platformsApplying multitask learning to AI models at LinkedIn
CoupangE-commerce and retailOvercoming food delivery challenges with data science
Mercado LibreE-commerce and retailUnsupervised feature selection with eigenvalue clipping and PCA
MicrosoftTechML and customer support (Part 1): Using Machine Learning to enable world-class customer support
TwitterSocial platformsForecasting SQL query resource usage with machine learning
UberDelivery and mobilityApplying Machine Learning in Internal Audit with Sparsely Labeled Data
MicrosoftTechML and customer support (Part 2): Leveraging topic modeling to identify the top investment areas in support cases
DattoTechPredicting Hard Drive Failure with Machine Learning
DropboxTechOptimizing payments with machine learning
DoordashDelivery and mobilityHow DoorDash Quickly Spins Up Multiple Image Recognition Use Cases
AirbnbTravel,E-commerce and retailAutomating Data Protection at Scale, Part 2
Capital OneFintech and bankingAutomated detection, diagnosis & remediation of app failure
WalmartE-commerce and retailPredicting Defrost in Refrigeration Cases at Walmart using Fourier Transform
AmazonE-commerce and retailUsing learning-to-rank to precisely locate where to deliver packages
PayPalFintech and bankingUsing Machine Learning to Improve Payment Authorization Rate
DoordashDelivery and mobilityUsing ML and Optimization to Solve DoorDash’s Dispatch Problem
SwiggyDelivery and mobilityLearning to Predict Two-Wheeler Travel Distance
OdaDelivery and mobilityHow we went from zero insight to predicting service time with a machine learning model — Part 1
MicrosoftTechHow we used ML — and heuristic data labeling — to help customers with their cloud migration
Mercado LibreE-commerce and retailHow we design our push notifications strategy so that customers interact with our product
GojekDelivery and mobilityHow Gojek Uses NLP to Name Pickup Locations at Scale
MozillaTechTesting Firefox more efficiently with machine learning
AdyenFintech and bankingOptimizing payment conversion rates with contextual multi-armed bandits
DoordashDelivery and mobilityOptimizing DoorDash’s Marketing Spend with Machine Learning
FirefoxTechTeaching machines to triage Firefox bugs
LyftDelivery and mobilityDetecting Stop Signs and Traffic Signals: Deep Learning at Lyft Mapping
LyftDelivery and mobilityHow Lyft Creates Hyper-Accurate Maps from Open-Source Maps and Real-Time Data
KingGamingHuman-Like Playtesting with Deep Learning
NetflixMedia and streamingUsing Machine Learning to Improve Streaming Quality at Netflix
InstacartE-commerce and retailSpace, Time and Groceries
RampFintech and bankingFrom RAG to Richness: How Ramp Revamped Industry Classification

Causality

CompanyIndustryTitle
NetflixEntertainmentFM-Intent: Predicting User Session Intent with Hierarchical Multi-Task Learning
NetflixMedia and streamingRound 2: A Survey of Causal Inference Applications at Netflix
InstacartDelivery and mobilityBandits for Marketing Optimization
MonzoFintech and bankingOptimising marketing messages for Monzo users
MetaSocial platformsImproving Instagram notification management with machine learning and causal inference
New York TimesMedia and streamingHow The New York Times Uses Machine Learning To Make Its Paywall Smarter
LinkedinSocial platformsOcelot: Scaling observational causal inference at LinkedIn
LyftDelivery and mobilityCausal Forecasting at Lyft (Part 1)
LyftDelivery and mobilityCausal Forecasting at Lyft (Part 2)
NetflixMedia and streamingA Survey of Causal Inference Applications at Netflix
NubankFintech and bankingBeyond prediction machines
Mercado LibreE-commerce and retailCausal Inference — Estimating Long-term Engagement
WayfairE-commerce and retailModeling Uplift Directly: Uplift Decision Tree with KL Divergence and Euclidean Distance as Splitting Criteria

Recommendations / Recommender / Personalization

CompanyIndustryTitle
LinkedInSocial MediaJUDE: LLM-based representation learning for LinkedIn job recommendations
LinkedInSocial MediaBuilding the next generation of job search at LinkedIn
NetflixEntertainmentFM-Intent: Predicting User Session Intent with Hierarchical Multi-Task Learning
NetflixEntertainmentFoundation Model for Personalized Recommendation
PinterestSocial MediaBuilding “Holiday Finds”: Reimagining Gift Discovery at Pinterest
PinterestSocial MediaModule Relevance on Home Feed
PinterestSocial MediaHealthier Personalization with Surveys
PinterestSocial MediaModernizing Home Feed Pre-Ranking Stage
UberDelivery & mobilityEnhancing Personalized CRM Communication with Contextual Bandit Strategies
PicnicDelivery and mobilityGenerating your shopping list with AI: recommendations at Picnic
UberDelivery and mobilityPersonalized Marketing at Scale: Uber’s Out-of-App Recommendation System
SwiggyDelivery and mobilityNew-User Product Recommendations for Q-Commerce via Hierarchical Cross-Domain Learning
TargetE-commerce and retailBundled Product Recommendations
TubiMedia and streamingHow to Monitor a Recommender System
LinkedInSocial networksCandidate Generation in a Large Scale Graph Recommendation System: People You May Know
AsosE-commerce and retailTransforming Recommendations at ASOS
LinkedInSocial networksBuilding a Large-Scale Recommendation System: People You May Know
AmazonTechBuilding commonsense knowledge graphs to aid product recommendation
MaltTechSuper Powering our Freelancer Recommendation System using a Vector Database
InstacartDelivery and mobilitySequence models for Contextual Recommendations at Instacart
NetflixMedia and streamingRecommending for Long-Term Member Satisfaction at Netflix
DoordashDelivery and mobilityBeyond the Click: Elevating DoorDash’s personalized notification experience with GNN recommendation
WalmartE-commerce and retailPersonalized ‘Complete the Look’ model
SwiggyDelivery and mobilityBuilding a mind reader at Swiggy using Data Science
LyftDelivery and mobilityThe Recommendation System at Lyft
EtsyE-commerce and retailHow We Built a Multi-Task Canonical Ranker for Recommendations at Etsy
TwitterSocial platformsTwitter's Recommendation Algorithm
CriteoTechRecommender systems need a user model
InstacartE-commerce and retailUsing Contextual Bandit models in large action spaces at Instacart
PinterestSocial platformsTraining Foundation Improvements for Closeup Recommendation Ranker
SpotifyMedia and streamingSpotify Track Neural Recommender System
DailymotionMedia and streamingReinvent your recommender system using Vector Database and Opinion Mining
New York TimesMedia and streamingHow The New York Times Cooking Team Makes Personalized Recipe Recommendations
ExpediaTravel,E-commerce and retailGenerating Diverse Travel Recommendations
Stitch FixE-commerce and retailAccelerating AI: Implementing Multi-GPU Distributed Training for Personalized Recommendations
Delivery HeroDelivery and mobilityPersonalisation @ Delivery Hero: Understanding Customers
NetflixMedia and streamingLessons Learnt From Consolidating ML Models in a Large Scale Recommendation System
MetaSocial platformsScaling the Instagram Explore recommendations system
Delivery HeroDelivery and mobilityPersonalisation @ Delivery Hero: Ranking restaurants for new users
SalesforceTechOn the Diversity and Explainability of Enterprise App Recommendation Systems
Delivery HeroDelivery and mobilityDon’t Worry, We Got You: Personalised Model
PinterestSocial platformsDeep Multi-task Learning and Real-time Personalization for Closeup Recommendations
DoordashDelivery and mobilityPersonalizing the DoorDash Retail Store Page Experience
ExpediaTravel,E-commerce and retailCandidate Generation Using a Two Tower Approach With Expedia Group Traveler Data
ZipRecruiterTechMultimodal Learning for Employment Marketplace Recommendation
VintedE-commerce and retailAdopting the Vespa search engine for serving personalized second-hand fashion recommendations at Vinted
TargetE-commerce and retailTarget AutoComplete: Real Time Item Recommendations at Target
SnapSocial platformsEmbedding-based Retrieval with Two-Tower Models in Spotlight
EbayE-commerce and retailBuilding a Deep Learning Based Retrieval System for Personalized Recommendations
DoordashDelivery and mobilityEvolving DoorDash’s Substitution Recommendations Algorithm
PinterestSocial platformsHow Pinterest Leverages Realtime User Actions in Recommendation to Boost Homefeed Engagement Volume
EbaySocial platformsMulti-Relevance Ranking Model for Similar Item Recommendation
YelpSocial platformsBeyond Matrix Factorization: Using hybrid features for user-business recommendations
GoustoDelivery and mobilityGousto R-series Vol 2: Tackling the Cold-Start Problem in Recipe Recommendation Engine
InstacartDelivery and mobilityPersonalizing Recommendations for a Learning User
DoordashDelivery and mobilityHomepage Recommendation with Exploitation and Exploration
AmazonMedia and streamingThe Amazon Music conversational recommender is hitting the right notes
PelotonTechHow We Built: An Early-Stage Machine Learning Model for Recommendations
NetflixMedia and streamingReinforcement Learning for Budget Constrained Recommendations
Stitch FixE-commerce and retailClient Time Series Model: a Multi-Target Recommender System based on Temporally-Masked Encoders
WalmartE-commerce and retailScaling Product Recommendations using Basket Analysis- Part 1
TwitterSocial platformsModel-based candidate generation for account recommendations
GlassdoorSocial platformsPersonalized Fishbowl Recommendations with Learned Embeddings: Part 2
GlassdoorSocial platformsPersonalized Fishbowl Recommendations with Learned Embeddings: Part 1
DailymotionMedia and streamingOptimizing video feed recommendations with diversity: Machine Learning first steps
LinkedinSocial platformsImproving job matching with machine-learned activity features
CookidooE-commerce and retailBuilding A Recipe Recommender System For the Thermomix on Cookidoo – Part 1
TiktokSocial networksMonolith: Real Time Recommendation System With Collisionless Embedding Table
AsosE-commerce and retailGetting personal at ASOS
PinterestSocial platformsAdvertiser Recommendation Systems at Pinterest
OLXE-commerce and retailItem2Vec: Neural Item Embeddings to enhance recommendations
Stitch FixE-commerce and retailAlgorithm-Assisted Inventory Curation
GoustoDelivery and mobilityGousto R-series vol 1: Three tales of the Rouxcommender family
SpotifyMedia and streamingThe Rise (and Lessons Learned) of ML Models to Personalize Content on Home (Part I)
Stitch FixE-commerce and retailStitching together spaces for query-based recommendations
WalmartE-commerce and retailMozrt, a Deep Learning Recommendation System Empowering Walmart Store Associates with a Personalized Learning Experience
New York TimesMedia and streamingMachine Learning and Reader Input Help Us Recommend Articles
SwiggyDelivery and mobilityUsing Deep Learning for Ranking in Dish Search
ScribdMedia and streamingEmbedding-based Retrieval at Scribd
WayfairE-commerce and retailMARS: Transformer Networks for Sequential Recommendation
NordstromE-commerce and retailAI-Created Outfits
ZillowE-commerce and retailImproving Recommendation Quality by Tapping into Listing Text
SpotifyMedia and streamingThe Rise (and Lessons Learned) of ML Models to Personalize Content on Home (Part II)
LinkedinSocial platformsA closer look at the AI behind course recommendations on LinkedIn Learning, Part 1
LyftDelivery and mobilityHow Lyft predicts a rider’s destination for better in-app experience
LinkedinSocial platformsA closer look at the AI behind course recommendations on LinkedIn Learning, Part 2
GojekDelivery and mobilityHow We Built a Matchmaking Algorithm to Cross-Sell Products
SpotifyMedia and streamingReach for the Top: How Spotify Built Shortcuts in Just Six Months
WayfairE-commerce and retailThe Visual Complements Model (ViCs): Complementary Product Recommendations From Visual Cues
DropboxTechUsing machine learning to predict what file you need next
PinterestSocial networksPinSage: Graph Convolutional Neural Networks for Web-Scale Recommender Systems
PlaytikaGamingLessons learned from multi-armed bandits in real-time production
NetflixEntertainmentSupporting Diverse ML Systems at Netflix
UberDelivery and  MobilityOptimizing Search at Uber Eats

Content Personalization

CompanyIndustryTitle
eBayE-commerce and retailUses Agentic AI to Supercharge Personalized Ecommerce
NetflixEntertainmentFoundation Model for Personalized Recommendation
NetflixEntertainmentFM-Intent: Predicting User Session Intent with Hierarchical Multi-Task Learning
PinterestSocial MediaBuilding “Holiday Finds”: Reimagining Gift Discovery at Pinterest
PinterestSocial MediaModule Relevance on Home Feed
PinterestSocial MediaHealthier Personalization with Surveys
UberDelivery & MobilityEnhancing Personalized CRM Communication with Contextual Bandit Strategies
AlgoliaTechIntroducing AI Personalization (𝛽)
PinterestSocial platformsNEP: Notification System and Relevance
FoodpandaDelivery and mobilityMenu Ranking
MonzoFintech and bankingOptimising marketing messages for Monzo users
SpotifyMedia and streamingHow We Automated Content Marketing to Acquire Users at Scale
LinkedinSocial platformsEnhancing homepage feed relevance by harnessing the power of large corpus sparse ID embeddings
NextdoorSocial platformsLet AI Entertain You: Increasing User Engagement with Generative AI and Rejection Sampling
NetflixMedia and streamingThe Next Step in Personalization: Dynamic Sizzles
ExpediaTravel,E-commerce and retailIncreasing Travelers’ Engagement Through Price Alerts
WayfairE-commerce and retailGriffin: How Wayfair Leverages Reinforcement Learning to Send Customers Relevant Communications
SpotifyMedia and streamingExperimenting with Machine Learning to Target In-App Messaging
RovioGamingMLOps at Rovio for Personalization Self Service Reinforcement Learning in Production
UberDelivery and mobilityHow Uber Optimizes the Timing of Push Notifications using ML and Linear Programming
MetaSocial platformsImproving Instagram notification management with machine learning and causal inference
New York TimesMedia and streamingHow The New York Times Uses Machine Learning To Make Its Paywall Smarter
WayfairE-commerce and retailNightingale: Scalable Daily Sales Email Sending Decision Model
NextdoorSocial platformsNextdoor Notifications: How we use ML to keep neighbors informed
AppleTechInterpretable Adaptive Optimization
MetaSocial platformsHow machine learning powers Facebook’s News Feed ranking
WayfairE-commerce and retailShare of Voice Optimization Engine
ZyngaGamingDeep Reinforcement Learning in Production Part 2: Personalizing User Notifications
LyftDelivery and mobilityEmpowering personalized marketing with machine learning
UberDelivery and  MobilityOptimizing Search at Uber Eats

Product Features

CompanyIndustryTitle
eBayE-commerce and retailReduces the Time to List on Mobile With New Simplified Selling Tool, Now Featuring Magical Listing AI Technology
GoogleTechnologyOptimizing LLM-based trip planning
DoorDashDeliveryUsing LLM to transcribe restaurant menu photos
WalmartRetailEnterprise Future‑Proofing: Strategy for AI‑Driven Architecture
NetflixEntertainmentSupporting Diverse ML Systems at Netflix
NetflixEntertainmentEvolution of ML Fact Store at Netflix (Axion Feature Store)
UberDelivery & MobilityFixrleak: Fixing Java Resource Leaks with GenAI
AirbnbTravel, E-commerceAccelerating Large-Scale Test Migration with LLMs
PinterestSocial MediaMulti-gate Mixture-of-Experts (MMoE) Architecture in Ads Engagement Modeling
PinterestSocial MediaBuilding “Holiday Finds”: Reimagining Gift Discovery at Pinterest
AlgoliaTechIntroducing AI Personalization (𝛽)
GitlabTechDeveloping GitLab Duo: How we validate and test AI models at scale
LinkedInSocial platformsMatching LinkedIn members with the right Premium products
SlackTechHow We Built Slack AI To Be Secure and Private
LinkedInSocial networksFinding AI-generated (deepfake) faces in the wild
ExpediaTravel,E-commerce and retailLearning Embeddings for Lodging Travel Concepts
SegmentTechLLM-as-Judge: Evaluating and Improving Language Model Performance in Production
SwiggyDelivery and mobilityAddress Correction for Q-Commerce Part 2: Geocoder
GitlabTechDeveloping GitLab Duo: How we are dogfooding our AI features
ReplitTechBuilding LLMs for Code Repair
NetflixMedia and streamingVideo annotator: a framework for efficiently building video classifiers using vision-language models and active learning
MozillaTechExperimenting with local alt text generation in Firefox Nightly
LinkedInSocial networksCandidate Generation in a Large Scale Graph Recommendation System: People You May Know
CanvaTechHow we see groups in design
YelpSocial platformsModerating Inappropriate Video Content at Yelp
GrammarlyTechDetecting Delicate Text: Going Beyond Toxicity
SwiggyDelivery and mobilityAddress Correction for Q-Commerce Part 1: Location Inaccuracy Classifier
LinkedInSocial networksBuilding a Large-Scale Recommendation System: People You May Know
FigmaTechThe infrastructure behind AI search in Figma
RobloxGamingBreaking Down Language Barriers with a Multilingual Translation Model
RobloxGamingDeploying ML for Voice Safety
LinkedInSocial platformsUnder the hood: the tech behind the first agent from LinkedIn, Hiring Assistant
MetaSocial platformsHow Meta animates AI-generated images at scale
WalmartE-commerce and retailPersonalized ‘Complete the Look’ model
SwiggyDelivery and mobilityBuilding a mind reader at Swiggy using Data Science
MicrosoftTechLarge-language models for automatic cloud incident management
GitHubTechInside GitHub: Working with the LLMs behind GitHub Copilot
DoorDashDelivery and mobilityLifecycle of a Successful ML Product: Reducing Dasher Wait Times
HoneycombTechAll the Hard Stuff Nobody Talks About when Building Products with LLMs
DoorDashDelivery and mobilityHow DoorDash Upgraded a Heuristic with ML to Save Thousands of Canceled Orders
AlgoliaTechFeature Spotlight: Query Suggestions
NetflixMedia and streamingThe Next Step in Personalization: Dynamic Sizzles
NetflixMedia and streamingDetecting Speech and Music in Audio Content
SpotifyMedia and streamingLarge-Scale Generation of ML Podcast Previews at Spotify with Google Dataflow
DropboxTechIs this a date? Using ML to identify date formats in file names
SalesforceTechAI Summarist: Get Your Time Back on Slack, Boost Productivity & Focus, Personalize Information Consumption
SpotifyMedia and streamingExperimenting with Machine Learning to Target In-App Messaging
NubankFintech and bankingPresenting Precog, Nubank’s Real Time Event AI
BlaBlaCarDelivery and mobilityHow BlaBlaCar leverages machine learning to match passengers and drivers - Part 2
BlaBlaCarDelivery and mobilityHow BlaBlaCar leverages machine learning to match passengers and drivers - Part 1
GitHubTechHow GitHub Copilot is getting better at understanding your code
PinterestSocial platformsDeep Multi-task Learning and Real-time Personalization for Closeup Recommendations
AppleTechAdvancing Speech Accessibility with Personal Voice
RovioGamingMLOps at Rovio for Personalization Self Service Reinforcement Learning in Production
CanvaTechShip Shape
DropboxTechPutting everything in its right place with ML-powered file organization
GrammarlyTechCoEdIT: State-of-the-Art Text Editing With Fewer Parameters
GitHubTechHow we’re experimenting with LLMs to evolve GitHub Copilot
EtsyE-commerce and retailLeveraging Real-Time User Actions to Personalize Etsy Ads
DigitsFintech and bankingAssisting Accountants with Similarity-based Machine Learning
Mercado LibreDelivery and mobilityPredicting package dimensions based on a similarity model at Mercado Libre
DoordashDelivery and mobilityEvolving DoorDash’s Substitution Recommendations Algorithm
GoogleTechAuto-generated Summaries in Google Docs
GithubTechLeveraging machine learning to find security vulnerabilities
GoogleTechConversation Summaries in Google Chat
AirbnbTravel,E-commerce and retailBuilding Airbnb Categories with ML and Human-in-the-Loop
GrammarlyTechUnder the Hood of the Grammarly Editor, Part Two: How Suggestions Work
AmazonMedia and streamingThe Amazon Music conversational recommender is hitting the right notes
InstacartE-commerce and retailHow Instacart Uses Machine Learning-Driven Autocomplete to Help People Fill Their Carts
ZillowE-commerce and retailHelping Home Shoppers Find a Home to Love Through Home Insights
New York TimesMedia and streamingHow The New York Times Uses Machine Learning To Make Its Paywall Smarter
ZillowE-commerce and retailIncorporating Listing Descriptions into the Zestimate
GrammarlyTechInnovating the Basics: Achieving Superior Precision and Recall in Grammatical Error Correction
SwiggyDelivery and mobilityUsing deep learning to detect dissonance between address text and location
UberDelivery and mobilityUber’s Real-Time Document Check
Didact AIFintech and bankingDidact AI: The anatomy of an ML-powered stock picking engine
NetflixMedia and streamingFor your eyes only: improving Netflix video quality with neural networks
CoupangE-commerce and retailMatching duplicate items to improve catalog quality
CoupangE-commerce and retailUnsupervised competing neural language model for word segmentation
GoogleTechA snapshot of AI-powered reminiscing in Google Photos
AppleTechRecognizing People in Photos Through Private On-Device Machine Learning
DattoTechPredicting Hard Drive Failure with Machine Learning
GrammarlyTechATTN: How Grammarly’s NLP/ML Team Figured Out Where Readers Focus in an Email
Stitch FixE-commerce and retailStitching together spaces for query-based recommendations
Capital OneFintech and bankingImproving Virtual Card Numbers with Edge Machine Learning
PayPalFintech and bankingUsing Machine Learning to Improve Payment Authorization Rate
SlackTechEmail Classification
GrammarlyTechGrammatical Error Correction: Tag, Not Rewrite
NordstromE-commerce and retailAI-Created Outfits
LifenTechFast graph-based layout detection
GoogleTechGrammar Correction as You Type, on Pixel 6
GrammarlyTechAdversarial Grammatical Error Correction
ScribdMedia and streamingIdentifying Document Types at Scribd
DigitsFintech and bankingTraining and Deploying State of the Art Transformer Models at Digits
GithubTechHow we built the good first issues feature
BumbleSocial platformsImage detection as a service
ZillowE-commerce and retailZillow Floor Plan: Training Models to Detect Windows, Doors and Openings in Panoramas
ZillowE-commerce and retailGuided Search — Personalized Search Refinements to Help Customers Find their Dream Home
SpotifyMedia and streamingReach for the Top: How Spotify Built Shortcuts in Just Six Months
DuolingoTechHow Duolingo uses AI in every part of its app
DropboxTechUsing machine learning to predict what file you need next
ZoominfoTechUsing Machine Learning to Determine Contact Accuracy Scores
AppleTechLanguage Identification from Very Short Strings
Stitch FixE-commerce and retailGive Me Jeans not Shoes: How BERT Helps Us Deliver What Clients Want
NetflixMedia and streamingUsing Machine Learning to Improve Streaming Quality at Netflix

Search Ranking / Relevance

CompanyIndustryTitle
ElasticTechBuilding an Enterprise RAG-based AI Assistant with Vector Search and LLM Integration
LinkedInSocial MediaBuilding the next generation of job search at LinkedIn
DropboxTechnologyBuilding Dash: How RAG and AI agents help us meet the needs of businesses
DropboxTechnologyHow we brought multimedia search to Dropbox Dash
DoorDashDelivery and mobilityHow DoorDash leverages LLMs to evaluate search result pages
AirbnbTravel, E-commerceEmbedding-Based Retrieval for Airbnb Search
PinterestSocial MediaBuilding “Holiday Finds”: Reimagining Gift Discovery at Pinterest
PinterestSocial MediaModule Relevance on Home Feed
PinterestSocial MediaImproving Pinterest Search Relevance Using Large Language Models
PinterestSocial MediaModernizing Home Feed Pre-Ranking Stage
UberDelivery & MobilityFixrleak: Fixing Java Resource Leaks with GenAI
PicnicDelivery and mobilityEnhancing Search Retrieval with Large Language Models (LLMs)
EtsyE-commerce and retailEfficient Visual Representation Learning And Evaluation
ExpediaTravel,E-commerce and retailLearning Embeddings for Lodging Travel Concepts
ExpediaTravel,E-commerce and retailChoosing the Right Candidates for Lodging Ranking
GetYourGuideTravel,E-commerce and retailPowering Millions of Real-TimeRankings with Production AI
WalmartE-commerce and retailTransforming Text Classification with Semantic Search Techniques — Faiss
FaireE-commerce and retailEmbedding-Based Retrieval: Our Journey and Learnings around Semantic Search at Faire
FaireE-commerce and retailFine-tuning Llama3 to measure semantic relevance in search
GoogleTechAccelerating incident response using generative AI
ExpediaTravel, E-commerce and retailChannel-Smart Property Search: How Expedia Tailors Rankings for You
LinkedinSocial platformsIntroducing Semantic Capability in LinkedIn's Content Search Engine
BookingTravel,E-commerce and retailThe Engineering Behind High-Performance Ranking Platform: A System Overview
ShopifyE-commerce and retailHow Shopify improved consumer search intent with real-time ML
GoogleTechHow Google Search ranking works
InstacartDelivery and mobilitySupercharging Discovery in Search with LLMs
FigmaTechThe infrastructure behind AI search in Figma
InstacartDelivery and mobilityOptimizing search relevance at Instacart using hybrid retrieval
GrabDelivery and mobility,Banking and financeLLM-assisted vector similarity search
DoordashDelivery and mobilityHow DoorDash leverages LLMs for better search retrieval
AirbnbTravel,E-commerce and retailPrioritizing Home Attributes Based on Guest Interest
AirbnbTravel,E-commerce and retailLearning To Rank Diversely
AirbnbTravel,E-commerce and retailBuilding Airbnb Categories with ML & Human in the Loop
AlgoliaTechFeature Spotlight: Query Suggestions
NetflixMedia and streamingBuilding In-Video Search
SalesforceTechResolve Cases Quickly with Interactive Einstein Search Answers
SwiggyDelivery and mobilitySwiggy’s Generative AI Journey: A Peek Into the Future
EtsyE-commerce and retailFrom Image Classification to Multitask Modeling: Building Etsy’s Search by Image Feature
LinkedinSocial platformsHow LinkedIn Is Using Embeddings to Up Its Match Game for Job Seekers
WhatnotE-commerce and retailEnhancing Search Using Large Language Models
AirbnbTravel,E-commerce and retailWisdom of Unstructured Data: Building Airbnb’s Listing Knowledge from Big Text Data
Stitch FixE-commerce and retailAriadne: building a custom observability UI for personalized search
Cars24E-commerce and retailPersonalized buyer listings at CARS24 — an overview
InstacartDelivery and mobilityHow Instacart Uses Embeddings to Improve Search Relevance
SpotifyMedia and streamingIntroducing Natural Language Search for Podcast Episodes
TrivagoTravel,E-commerce and retailExplore-exploit dilemma in Ranking model
AirbnbTravel,E-commerce and retailBuilding Airbnb Categories with ML and Human-in-the-Loop
ExpediaTravel,E-commerce and retailHow to Optimise Rankings with Cascade Bandits
LinkedinSocial platformsImproving Post Search at LinkedIn
InstacartE-commerce and retailHow Instacart Uses Machine Learning-Driven Autocomplete to Help People Fill Their Carts
AutotraderE-commerce and retailReal-Time Personalisation of Search Results with Auto Trader's Customer Data Platform
DoordashDelivery and mobility3 Changes to Expand DoorDash’s Product Search Beyond Delivery
FaireE-commerce and retailReal-time ranking at Faire part 2: the feature store
EtsyE-commerce and retailDeep Learning for Search Ranking at Etsy
WayfairE-commerce and retailWayfair’s New Approach to Aspect Based Sentiment Analysis Helps Customers Easily Find “Long Tail” Products
LinkedinSocial platformsApplying multitask learning to AI models at LinkedIn
FaireE-commerce and retailBuilding Faire’s new marketplace ranking infrastructure
DropboxTechHow image search works at Dropbox
SwiggyDelivery and mobilityLearning To Rank Restaurants
SwiggyDelivery and mobilityUsing Deep Learning for Ranking in Dish Search
ExpediaTravel,E-commerce and retailPersonalized Ranking Model for Lodging
EtsyE-commerce and retailBringing Personalized Search to Etsy
AirbnbTravel,E-commerce and retailImproving Deep Learning for Ranking Stays at Airbnb
WayfairE-commerce and retailBayesian Product Ranking at Wayfair
ZillowE-commerce and retailGuided Search — Personalized Search Refinements to Help Customers Find their Dream Home
OLXE-commerce and retailFighting fraud with Triplet Loss
DoordashDelivery and mobilityThings Not Strings: Understanding Search Intent with Better Recall
AirbnbTravel,E-commerce and retailMachine Learning-Powered Search Ranking of Airbnb Experiences
GojekDelivery and mobilityThe Secret Sauce Behind Search Personalisation
Stitch FixE-commerce and retailGive Me Jeans not Shoes: How BERT Helps Us Deliver What Clients Want
GojekDelivery and mobilityIs This What You Were Looking For?
UberDelivery and  MobilityOptimizing Search at Uber Eats

Fraud Detection

CompanyIndustryTitle
StripeFinancial ServicesUsing ML to detect and respond to performance degradations in slices of Stripe payments
CareemDelivery and mobilityTemporary holds: Leveraging machine learning models to reduce fraud
InstacartE-commerce and retailReal-time Fraud Detection with Yoda and ClickHouse
FeedzaiFintech and bankingBuilding Trust in a Digital World: The Role of Machine Learning in Behavioral Biometrics
SwiggyDelivery and mobilityUtilizing DevNet with Variational Loss for Fraud Detection in Hyperlocal Food Delivery
UberDelivery and mobilityStopping Uber Fraudsters Through Risk Challenges
BookingTravel,E-commerce and retailLeverage graph technology for real-time Fraud Detection and Prevention
StripeFintech and bankingHow we built it: Stripe Radar
WayfairE-commerce and retailIntroducing Melange: A Customer Journey Embedding System for Improving Fraud and Policy Abuse Detection
BlaBlaCarDelivery and mobilityHow we used machine learning to fight fraud at BlaBlaCar — Part 1
UberDelivery and mobilityRisk Entity Watch – Using Anomaly Detection to Fight Fraud
GrabDelivery and mobility,Banking and financeUnsupervised graph anomaly detection - Catching new fraudulent behaviours
BlaBlaCarDelivery and mobilityHow we built our machine learning pipeline to fight fraud at BlaBlaCar — Part 2
CoinbaseFintech and bankingDetecting Fraudulent Transactions: Coinbase Scalable Blockchain Address Risk Scoring System
WayfairE-commerce and retailPreventing Policy Abuse with Graph Neural Networks
UberDelivery and mobilityProject RADAR: Intelligent Early Fraud Detection System with Humans in the Loop
NetflixMedia and streamingMachine Learning for Fraud Detection in Streaming Services
UberDelivery and mobilityUber’s Real-Time Document Check
GrabDelivery and mobility,Banking and financeGraph for fraud detection
PayPalFintech and bankingDeploying Large-scale Fraud Detection Machine Learning Models at PayPal
Capital OneFintech and bankingHow Machine Learning Can Help Fight Money Laundering
SwiggyDelivery and mobilityDeFraudNet: An End-to-End Weak Supervision Framework to Detect Fraud in Online Food Delivery
StripeFintech and bankingA primer on machine learning for fraud detection
PayPalFintech and bankingHow PayPal Uses Real-time Graph Database and Graph Analysis to Fight Fraud
WayfairE-commerce and retailExplainable Fraud Detection
PayPalFintech and bankingMulti-Domain Fraud Detection While Reducing Good User Declines
OLXE-commerce and retailFighting fraud with Triplet Loss
StripeFintech and bankingSimilarity clustering to catch fraud rings
LyftDelivery and mobilityFingerprinting fraudulent behavior
LyftDelivery and mobilityFrom shallow to deep learning in fraud

Natural Language Processing / NLP

CompanyIndustryTitle
WalmartRetailTechnical Program Value Chain Transformation using GenAI (End‑to‑End Automation)
PinterestSocial MediaImproving Pinterest Search Relevance Using Large Language Models
UberDelivery & MobilityAdvancing Invoice Document Processing at Uber using GenAI
PicnicDelivery and mobilityHow we broke customer support language barriers without breaking production
AirbnbTravel,E-commerce and retailAirbnb Brandometer: Powering Brand Perception Measurement on Social Media Data with AI
Goldman SachsFintech and bankingUsing NLP to Purposefully Articulate Software Changes
DiscordSocial platformsLearning from structure: Discord's Entity-Relationship Embeddings
AirbnbTravel,E-commerce and retailPrioritizing Home Attributes Based on Guest Interest
HoneycombTechAll the Hard Stuff Nobody Talks About when Building Products with LLMs
YelpSocial platformsYelp Content As Embeddings
MonzoFintech and bankingUsing topic modelling to understand customer saving goals
GrammarlyTechImproving the Performance of NLP Systems on the Gender-Neutral “They”
MetaSocial platformsBringing the world closer together with a foundational multimodal model for speech translation
LinkedinSocial networksExtracting skills from content to fuel the LinkedIn Skills Graph
HaleonManufacturingDeriving insights from customer queries on Haleon brands

Kingfisher Technology		E-commerce and retailUncovering Hidden Insights in Customer Feedback
AirbnbTravel,E-commerce and retailWisdom of Unstructured Data: Building Airbnb’s Listing Knowledge from Big Text Data
GuardianMedia and streamingWho said what: using machine learning to correctly attribute quotes
DigitsFintech and bankingAssisting Accountants with Similarity-based Machine Learning
WalmartE-commerce and retailA Unified Multi-task Model for Supporting Multiple Virtual Assistants in Walmart
SpotifyMedia and streamingIntroducing Natural Language Search for Podcast Episodes
NextdoorSocial platformsUsing predictive technology to foster constructive conversations
ExpediaTravel,E-commerce and retailCategorising Customer Feedback Using Unsupervised Learning
GoogleTechAuto-generated Summaries in Google Docs
GoogleTechConversation Summaries in Google Chat
GrammarlyTechUnder the Hood of the Grammarly Editor, Part Two: How Suggestions Work
InstacartE-commerce and retailHow Instacart Uses Machine Learning-Driven Autocomplete to Help People Fill Their Carts
ZillowE-commerce and retailHelping Home Shoppers Find a Home to Love Through Home Insights
WalmartE-commerce and retailSemantic Label Representation with an Application on Multimodal Product Categorization
ZillowE-commerce and retailIncorporating Listing Descriptions into the Zestimate
GrammarlyTechInnovating the Basics: Achieving Superior Precision and Recall in Grammatical Error Correction
AirbnbTravel,E-commerce and retailIntelligent Automation Platform: Empowering Conversational AI and Beyond at Airbnb
WayfairE-commerce and retailBuilding Wayfair’s First Virtual Assistant: Automating Customer Service by Text Based Intent Prediction
TubiMedia and streamingUsing Pre-Trained NLP Models to Interpret User Feedback at Tubi
GuardianMedia and streamingRecognising ‘bad actors’ in data leaks with AI
ScribdMedia and streamingInformation Extraction at Scribd
MicrosoftTechML and customer support (Part 2): Leveraging topic modeling to identify the top investment areas in support cases
BumbleSocial platformsMultilingual message content moderation at scale (part 2)
GrammarlyTechATTN: How Grammarly’s NLP/ML Team Figured Out Where Readers Focus in an Email
PinterestSocial platformsHow Pinterest powers a healthy comment ecosystem with machine learning
ShopifyE-commerce and retailUsing Rich Image and Text Data to Categorize Products at Scale
GrammarlyTechGrammatical Error Correction: Tag, Not Rewrite
ZillowE-commerce and retailImproving Recommendation Quality by Tapping into Listing Text
BumbleSocial platformsMultilingual message content moderation at scale (part 1)
GoogleTechGrammar Correction as You Type, on Pixel 6
GrammarlyTechAdversarial Grammatical Error Correction
DigitsFintech and bankingTraining and Deploying State of the Art Transformer Models at Digits
GojekDelivery and mobilityHow Gojek Uses NLP to Name Pickup Locations at Scale
DailymotionMedia and streamingHow we used Cross-Lingual Transfer Learning to categorize our content
AppleTechLanguage Identification from Very Short Strings
Stitch FixE-commerce and retailGive Me Jeans not Shoes: How BERT Helps Us Deliver What Clients Want
ClimateAlignedClimate FintechHow Green is Green: LLMs to Understand Climate Disclosure at Scale

Demand Forcasting

CompanyIndustryTitle
FoodpandaDelivery and mobilitySculpturing: Optimising Budget through Machine Learning
FoodpandaDelivery and mobilityThe Making: Optimising Budget through Machine Learning
PicnicDelivery and mobilityUnder the hood of Picnic’s demand forecasting model: A Deep Dive into the Temporal Fusion Transformer
FoodpandaDelivery and mobilityIntroduction: Optimising Budget through Machine Learning
UberDelivery and mobilityDemand and ETR Forecasting at Airports
ZalandoE-commerce and retailDeep Learning based Forecasting: a case study from the online fashion industry
WayfairE-commerce and retailHow Wayfair uses “Predicted Winners” Models to Accelerate Success for New Products
InstacartE-commerce and retailHow Instacart Modernized the Prediction of Real Time Availability for Hundreds of Millions of Items While Saving Costs
DoordashDelivery and mobilityHow DoorDash Built an Ensemble Learning Model for Time Series Forecasting
DoordashDelivery and mobilityHow DoorDash Improves Holiday Predictions via Cascade ML Approach
InstacartE-commerce and retailHow Instacart’s Item Availability Evolved Over the Pandemic
InstacartE-commerce and retailInstacart’s Item Availability Architecture: Solving for scale and consistency
TargetE-commerce and retailSolving for Product Availability with AI
CoupangE-commerce and retailOptimizing the inbound process with a machine learning model
PicnicDelivery and mobilityRunning demand forecasting machine learning models at scale
GrubhubDelivery and mobilityForecasting Grubhub Order Volume At Scale
ArtefactTechForecasting something that never happened: how we estimated past promotions profitability
DoordashDelivery and mobilityBuilding the Model Behind DoorDash’s Expansive Merchant Selection
LyftDelivery and mobilityCausal Forecasting at Lyft (Part 1)
LyftDelivery and mobilityCausal Forecasting at Lyft (Part 2)
GrubhubDelivery and mobility“I See Tacos In Your Future”: Order Volume Forecasting at Grubhub
DoordashE-commerce and retailManaging Supply and Demand Balance Through Machine Learning
OcadoE-commerce and retailFinding the sweet spot
Mercado LibreE-commerce and retailMarketplace Forecasting: Sales or Demand? Why not both? Let’s find out!
InstacartDelivery and mobilityModeling the unseen
GojekDelivery and mobilityUnder the Hood of Gojek’s Automated Forecasting Tool
LyftDelivery and mobilityMaking cohort-based long-term forecasts at Lyft
InstacartE-commerce and retailPredicting the real-time availability of 200 million grocery items

Computer Vision / CV

CompanyIndustryTitle
OpenAITechEvaluation-Driven LLM Production Workflows with Morgan Stanley and Grab Case Studies
DropboxTechnologyHow we brought multimedia search to Dropbox Dash
DoorDashDelivery and mobilityUsing LLM to transcribe restaurant menu photos
EtsyE-commerce and retailEfficient Visual Representation Learning And Evaluation
New York TimesMedia and streamingExperimenting with Handwriting Recognition for The New York Times Crossword
CanvaTechHow we see groups in design
AutotraderE-commerce and retailSo many labels, so little time; accelerating our image labelling process
GetYourGuideTravel,E-commerce and retailHow We Use AI to Optimize TravelImages
AmazonTechHow Project P.I. helps Amazon remove imperfect products
PinterestSocial platformsBuilding Pinterest Canvas, a text-to-image foundation model
InstacartDelivery and mobilityEnhancing FoodStorm with AI Image Generation
MetaSocial platformsHow Meta animates AI-generated images at scale
WalmartE-commerce and retailPersonalized ‘Complete the Look’ model
YelpSocial platformsYelp Content As Embeddings
AppleTechFast Class-Agnostic Salient Object Segmentation
EtsyE-commerce and retailFrom Image Classification to Multitask Modeling: Building Etsy’s Search by Image Feature
HaleonManufacturingEmploying Computer Vision in Digital Asset Management (Part 1)
CanvaTechShip Shape
HaleonManufacturingEmploying Computer Vision in Digital Asset Management (Part 2)
UberDelivery and mobilityUber’s Real-Time Document Check
Cars24E-commerce and retailBlur Classifier: Image Quality Detector
DropboxTechHow image search works at Dropbox
GoogleTechA snapshot of AI-powered reminiscing in Google Photos
AppleTechRecognizing People in Photos Through Private On-Device Machine Learning
DoordashDelivery and mobilityHow DoorDash Quickly Spins Up Multiple Image Recognition Use Cases
Stitch FixE-commerce and retailStitching together spaces for query-based recommendations
ShopifyE-commerce and retailUsing Rich Image and Text Data to Categorize Products at Scale
NordstromE-commerce and retailAI-Created Outfits
ScribdMedia and streamingIdentifying Document Types at Scribd
BumbleSocial platformsImage detection as a service
ZillowE-commerce and retailZillow Floor Plan: Training Models to Detect Windows, Doors and Openings in Panoramas
OLXE-commerce and retailFighting fraud with Triplet Loss
WayfairE-commerce and retailThe Visual Complements Model (ViCs): Complementary Product Recommendations From Visual Cues

Estimated Time Arrival / ETA Predictions

CompanyIndustryTitle
LyftDelivery and mobilityETA (Estimated Time of Arrival) Reliability at Lyft
DoordashDelivery and mobilityImproving ETAs with Multi-Task Models, Deep Learning, and Probabilistic Forecasts
DoorDashDelivery and mobilityLifecycle of a Successful ML Product: Reducing Dasher Wait Times
WayfairE-commerce and retailDelivery-Date Prediction
DoorDashDelivery and mobilityHow DoorDash Upgraded a Heuristic with ML to Save Thousands of Canceled Orders
SwiggyDelivery and mobilityWhere is my order? — Part I
SwiggyDelivery and mobilityPredicting Food Delivery Time at Cart
SwiggyDelivery and mobilityHow ML Powers — When is my order coming? — Part II
OLXE-commerce and retailMachine Learning for Delivery Time Estimation
GojekDelivery and mobilityHow We Estimate Food Debarkation Time With 'Tensoba'
UberDelivery and mobilityDeepETA: How Uber Predicts Arrival Times Using Deep Learning
GojekDelivery and mobilityHow We Estimate Food Debarkation Time With ‘Tensoba’
OdaDelivery and mobilityHow we went from zero insight to predicting service time with a machine learning model — Part 2/2
DoordashDelivery and mobilityUsing ML and Optimization to Solve DoorDash’s Dispatch Problem
SwiggyDelivery and mobilityLearning to Predict Two-Wheeler Travel Distance
OdaDelivery and mobilityHow we went from zero insight to predicting service time with a machine learning model — Part 1
PicnicDelivery and mobilityOptimal drop times using machine learning
LyftDelivery and mobilityDetecting Stop Signs and Traffic Signals: Deep Learning at Lyft Mapping
LyftDelivery and mobilityHow Lyft Creates Hyper-Accurate Maps from Open-Source Maps and Real-Time Data
InstacartE-commerce and retailSpace, Time and Groceries

Customer Support

CompanyIndustryTitle
ElasticTechBuilding an Enterprise RAG-based AI Assistant with Vector Search and LLM Integration
LinkedinSocial networksRetrieval-Augmented Generation with Knowledge Graphs for Customer Service Question Answering
Thomson ReutersMedia and streamingBetter Customer Support Using Retrieval-Augmented Generation (RAG) at Thomson Reuters
DoordashDelivery and mobilityPath to high-quality LLM-based Dasher support automation
UberDelivery and mobilityGenie: Uber’s Gen AI On-Call Copilot
MongoDBTechTaking RAG to Production with the MongoDB Documentation AI Chatbot
LemonadeFintech and banking[VIDEO] RAG pain-points and solutions
LinkedinSocial platforms[PAPER] Retrieval-Augmented Generation with Knowledge Graphs for Customer Service Question Answering
VimeoMedia and streamingFrom idea to reality: Elevating our customer support through generative AI
IntercomTechBuilding SaaS Products with LLMs at Intercom
AirbnbTravel,E-commerce and retailHow AI Text Generation Models Are Reshaping Customer Support at Airbnb
WayfairE-commerce and retailBuilding Wayfair’s First Virtual Assistant: Automating Customer Service by Text Based Intent Prediction
MicrosoftTechML and customer support (Part 1): Using Machine Learning to enable world-class customer support
MicrosoftTechML and customer support (Part 2): Leveraging topic modeling to identify the top investment areas in support cases

Retrieval Augmented Generation / RAG

CompanyIndustryTitle
ElasticTechBuilding an Enterprise RAG-based AI Assistant with Vector Search and LLM Integration
OpenAITechEvaluation-Driven LLM Production Workflows with Morgan Stanley and Grab Case Studies
NVIDIATechnologyLessons Learned from Building an AI Sales Assistant
SemgrepTechHow we built an AppSec AI that security researchers agree with 96% of the time
AirbnbTravel, E-commerceEmbedding-Based Retrieval for Airbnb Search
ClimateAlignedClimate FintechHow Green is Green: LLMs to Understand Climate Disclosure at Scale
LinkedInSocial networksMusings on building a Generative AI product
Mercado LibreE-commerce and retailBeyond the Hype: Real-World Lessons and Insights from Working with Large Language Models
GrabDelivery and mobility,Banking and financeLeveraging RAG-powered LLMs for Analytical Tasks
Thomson ReutersMedia and streamingBetter Customer Support Using Retrieval-Augmented Generation (RAG) at Thomson Reuters
PinterestSocial platformsHow we built Text-to-SQL at Pinterest
VimeoMedia and streamingUnlocking knowledge sharing for videos with RAG
DoordashDelivery and mobilityPath to high-quality LLM-based Dasher support automation
MongoDBTechTaking RAG to Production with the MongoDB Documentation AI Chatbot
BellTech[VIDEO] Modular Solutions for Knowledge Management at scale in RAG Systems
DoordashDelivery and mobilityHow DoorDash leverages LLMs for better search retrieval
VectorizeTechCreating a context-sensitive AI assistant: Lessons from building a RAG application
Royal Bank of CanadaFintech and banking[VIDEO] Arcane, an Internal RAG System to Pinpoint Investment Policies
LinkedinSocial platformsPractical text-to-SQL for data analytics
LemonadeFintech and banking[VIDEO] RAG pain-points and solutions
LinkedinSocial platforms[PAPER] Retrieval-Augmented Generation with Knowledge Graphs for Customer Service Question Answering
HarvardEducationAn AI Professor at Harvard: ChatLTV
AnyscaleTech[VIDEO] Developing and Serving RAG-Based LLM Applications in Production
RampFintech and bankingFrom RAG to Richness: How Ramp Revamped Industry Classification

Large Language Models / LLM

CompanyIndustryTitle
Capital OneFinancial servicesHow AI is transforming financial services & banking
eBayE-commerce and retailReduces the Time to List on Mobile With New Simplified Selling Tool, Now Featuring Magical Listing AI Technology
eBayE-commerce and retailScaling Large Language Models for e‑Commerce: The Development of a Llama‑Based Customized LLM
GoogleTechnologyModel ensembles are faster than you think
Capital OneFinancial Services (Banking)Refining input guardrails for LLMs
NetflixEntertainmentFoundation Model for Personalized Recommendation
LinkedInSocial MediaJUDE: LLM-based representation learning for LinkedIn job recommendations
LinkedInSocial MediaBuilding the next generation of job search at LinkedIn
GoogleTechnologyOptimizing LLM-based trip planning
DoorDashDeliveryUsing LLM to transcribe restaurant menu photos
Capital OneFinanceShifting ML from the cloud to serverless
MetaSocial Media / TechRevolutionizing software testing: Introducing LLM-powered bug catchers
DoorDashDeliveryHow DoorDash leverages LLMs to evaluate search result pages
ZalandoE-commerce/RetailLLM Powered Migration of UI Component Libraries
NVIDIATechnologyLessons Learned from Building an AI Sales Assistant
DoorDashDelivery and mobilityUsing LLM to transcribe restaurant menu photos
SemgrepTechHow we built an AppSec AI that security researchers agree with 96% of the time
WalmartRetailDistributed NER Model Training & Inference at Scale Using Accelerate
WalmartRetailEnterprise Future‑Proofing: Strategy for AI‑Driven Architecture
NetflixEntertainmentSupporting Diverse ML Systems at Netflix
NetflixEntertainmentEvolution of ML Fact Store at Netflix (Axion Feature Store)
AirbnbTravel, E-commerceHow Airbnb Measures Listing Lifetime Value
AirbnbTravel, E-commerceAccelerating Large-Scale Test Migration with LLMs
PinterestSocial MediaImproving Pinterest Search Relevance Using Large Language Models
PinterestSocial Media500X Scalability of Experiment Metric Computing with Unified Dynamic Framework
PinterestSocial MediaModernizing Home Feed Pre-Ranking Stage
PinterestSocial MediaHow Pinterest Accelerates ML Feature Iterations via Effective Backfill
UberDelivery & MobilityUber’s Journey to Ray on Kubernetes (Part 1: Resource Management)
UberDelivery & MobilityUber’s Journey to Ray on Kubernetes (Part 2: Ray Setup)
SlackCollaboration SoftwareSlack’s Migration to a Cellular Architecture
GitlabTechDeveloping GitLab Duo: How we validate and test AI models at scale
PicnicDelivery and mobilityEnhancing Search Retrieval with Large Language Models (LLMs)
SlackTechHow We Built Slack AI To Be Secure and Private
DiscordSocial networksDeveloping rapidly with Generative AI
GoDaddyTechLLM From the Trenches: 10 Lessons Learned Operationalizing Models at GoDaddy
LinkedInSocial networksMusings on building a Generative AI product
SegmentTechLLM-as-Judge: Evaluating and Improving Language Model Performance in Production
GitlabTechDeveloping GitLab Duo: How we are dogfooding our AI features
SwiggyDelivery and mobilityReflecting on a year of generative AI at Swiggy: A brief review of achievements, learnings, and insights
Incident.ioTechLessons learned from building our first AI product
ZillowE-commerce and retailUsing AI to Understand the Complexities and Pitfalls of Real Estate Data
WayfairE-commerce and retailAgent Co-Pilot: Wayfair's Gen-AI Assistant for Digital Sales Agents
EbayE-commerce and retailCutting Through the Noise: Three Things We've Learned About Generative AI and Developer Productivity
UberDelivery and mobilityDragonCrawl: Generative AI for High-Quality Mobile Testing
ReplitTechBuilding LLMs for Code Repair
ZillowE-commerce and retailNavigating Fair Housing Guardrails in LLMs
FaireE-commerce and retailFine-tuning Llama3 to measure semantic relevance in search
DoordashDelivery and mobilityBuilding DoorDash’s Product Knowledge Graph with Large Language Models
GoogleTechAccelerating incident response using generative AI
NVIDIATechApplying Generative AI for CVE Analysis at an Enterprise Scale
OLXE-commerce and retailExtracting Job Roles in Job Ads: A Journey with Generative AI
YelpSocial platformsYelp’s AI pipeline for inappropriate language detection in reviews
SwiggyDelivery and mobilityImproving search relevance in hyperlocal food delivery using (small) language models
GrammarlyTechDetecting Delicate Text: Going Beyond Toxicity
Mercado LibreE-commerce and retailBeyond the Hype: Real-World Lessons and Insights from Working with Large Language Models
DropboxTechBye Bye Bye...: Evolution of repeated token attacks on ChatGPT models
AmazonTechBuilding commonsense knowledge graphs to aid product recommendation
GrabDelivery and mobility,Banking and financeLeveraging RAG-powered LLMs for Analytical Tasks
Thomson ReutersMedia and streamingBetter Customer Support Using Retrieval-Augmented Generation (RAG) at Thomson Reuters
PinterestSocial platformsHow we built Text-to-SQL at Pinterest
InstacartDelivery and mobilitySequence models for Contextual Recommendations at Instacart
SpotifyMedia and streamingHow We Generated Millions of Content Annotations
WalmartE-commerce and retailUsing Predictive and Gen AI to Improve Product Categorization at Walmart
VimeoMedia and streamingUnlocking knowledge sharing for videos with RAG
UpworkTechScaling AI Models for Better Work Outcomes
DropboxTechBringing AI-powered answers and summaries to file previews on the web
GrammarlyTechUnlocking Personalization With an On-Device Model for the Grammarly Keyboard
InstacartDelivery and mobilitySupercharging Discovery in Search with LLMs
UberDelivery and mobilityQueryGPT – Natural Language to SQL Using Generative AI
GrabDelivery and mobility,Banking and financeEnabling conversational data discovery with LLMs at Grab
AirbnbTravel,E-commerce and retailAutomation Platform v2: Improving Conversational AI at Airbnb
CoinbaseFintech and bankingLessons from launching Enterprise-grade GenAI solutions at Coinbase
SwiggyDelivery and mobilityHermes: A Text-to-SQL solution at Swiggy
GrabDelivery and mobility,Banking and financeLLM-assisted vector similarity search
MetaSocial platformsLeveraging AI for efficient incident response
WalmartE-commerce and retailExtracting Product Attributes from PDFs using PAE Framework
DoordashDelivery and mobilityPath to high-quality LLM-based Dasher support automation
RobloxGamingBreaking Down Language Barriers with a Multilingual Translation Model
AdyenFintech and bankingElevating Code Quality Through LLM Integration: Adyen's Venture into Augmented Unit Test Generation
LinkedInSocial platformsUnder the hood: the tech behind the first agent from LinkedIn, Hiring Assistant
UberDelivery and mobilityGenie: Uber’s Gen AI On-Call Copilot
MongoDBTechTaking RAG to Production with the MongoDB Documentation AI Chatbot
BellTech[VIDEO] Modular Solutions for Knowledge Management at scale in RAG Systems
DoordashDelivery and mobilityHow DoorDash leverages LLMs for better search retrieval
VectorizeTechCreating a context-sensitive AI assistant: Lessons from building a RAG application
Royal Bank of CanadaFintech and banking[VIDEO] Arcane, an Internal RAG System to Pinpoint Investment Policies
LinkedinSocial platformsPractical text-to-SQL for data analytics
LemonadeFintech and banking[VIDEO] RAG pain-points and solutions
LinkedinSocial platforms[PAPER] Retrieval-Augmented Generation with Knowledge Graphs for Customer Service Question Answering
MicrosoftTechLarge-language models for automatic cloud incident management
GitHubTechInside GitHub: Working with the LLMs behind GitHub Copilot
HoneycombTechAll the Hard Stuff Nobody Talks About when Building Products with LLMs
NextdoorSocial platformsLet AI Entertain You: Increasing User Engagement with Generative AI and Rejection Sampling
GrabDelivery and mobility,Banking and financeLLM-powered data classification for data entities at scale
MetaSocial platformsIntroducing Code Llama, a state-of-the-art large language model for coding
GitHubTechHow to build an enterprise LLM application: Lessons from GitHub Copilot
SwiggyDelivery and mobilitySwiggy’s Generative AI Journey: A Peek Into the Future
DoordashDelivery and mobilityDoorDash identifies Five big areas for using Generative AI
ThoughtworksTechBuilding Boba AI
WhatnotE-commerce and retailHow Whatnot Utilizes Generative AI to Enhance Trust and Safety
SalesforceTechAI Summarist: Get Your Time Back on Slack, Boost Productivity & Focus, Personalize Information Consumption
InstacartE-commerce and retailScaling Productivity with Ava — Instacart’s Internal AI Assistant
VimeoMedia and streamingFrom idea to reality: Elevating our customer support through generative AI
LinkedinSocial networksExtracting skills from content to fuel the LinkedIn Skills Graph
GitHubTechHow GitHub Copilot is getting better at understanding your code
HoneycombTechSo We Shipped an AI Product. Did it Work?
DropboxTechDont you (forget NLP): Prompt injection with control characters in ChatGPT
TomTomTechGenerative AI Journey at TomTom
DuolingoTechHow Duolingo uses AI to create lessons faster
SumUpFintech and bankingEvaluating the performance of an LLM application that generates free-text narratives in the context of financial crime
WhatnotE-commerce and retailEnhancing Search Using Large Language Models
LeboncoinE-commerce and retailServing Large Language Models to improve Search Relevance at leboncoin
IntercomTechBuilding SaaS Products with LLMs at Intercom
GrammarlyTechCoEdIT: State-of-the-Art Text Editing With Fewer Parameters
DigitsFintech and bankingChatGPT for Accounting: How Digits is using Generative Machine Learning to transform finance
Microsoft / GitHubTechBuilding Your Own Product Copilot: Challenges, Opportunities, and Needs
GitHubTechHow we’re experimenting with LLMs to evolve GitHub Copilot
InstacartE-commerce and retailMonte Carlo, Puppetry and Laughter: The Unexpected Joys of Prompt Engineering
Delivery HeroDelivery and mobilitySemantic Product Matching
HarvardEducationAn AI Professor at Harvard: ChatLTV
AnyscaleTech[VIDEO] Developing and Serving RAG-Based LLM Applications in Production
MetaSocial MediaScaling Large Language Model Serving Infrastructure at Meta
RampFintech and bankingFrom RAG to Richness: How Ramp Revamped Industry Classification

Item Classifications

CompanyIndustryTitle
AirbnbTravel,E-commerce and retailPersonal Data Classification
WalmartE-commerce and retailExtracting Product Attributes from PDFs using PAE Framework
AirbnbTravel,E-commerce and retailPrioritizing Home Attributes Based on Guest Interest
YelpSocial platformsYelp Content As Embeddings
MonzoFintech and bankingUsing topic modelling to understand customer saving goals
LinkedinSocial networksExtracting skills from content to fuel the LinkedIn Skills Graph
HaleonManufacturingDeriving insights from customer queries on Haleon brands

Kingfisher Technology		E-commerce and retailUncovering Hidden Insights in Customer Feedback
AirbnbTravel,E-commerce and retailWisdom of Unstructured Data: Building Airbnb’s Listing Knowledge from Big Text Data
ExpediaTravel,E-commerce and retailCategorising Customer Feedback Using Unsupervised Learning
FoodpandaDelivery and mobilityClassifying restaurant cuisines with subjective labels
ZillowE-commerce and retailHelping Home Shoppers Find a Home to Love Through Home Insights
WalmartE-commerce and retailSemantic Label Representation with an Application on Multimodal Product Categorization
WayfairE-commerce and retailWayfair’s New Approach to Aspect Based Sentiment Analysis Helps Customers Easily Find “Long Tail” Products
BrexFintech and bankingHow We Built a (Mostly) Automated System to Solve Credit Card Merchant Classification
WayfairE-commerce and retailFrom RGB to Descriptive Color Names: Wayfair's in-house color algorithms to improve customer shopping experience.
WalmartE-commerce and retailDeep Learning: Product Categorization and Shelving
ShopifyE-commerce and retailUsing Rich Image and Text Data to Categorize Products at Scale
ScribdMedia and streamingCategorizing user-uploaded documents
ScribdMedia and streamingIdentifying Document Types at Scribd
ShopifyE-commerce and retailCategorizing Products at Scale
DailymotionMedia and streamingHow we used Cross-Lingual Transfer Learning to categorize our content
WalmartE-commerce and retailUsing Predictive and Gen AI to Improve Product Categorization at Walmart
WalmartE-commerce and retailExploring an Entity Resolution Framework Across Various Use Cases

Spam / Content Moderations

CompanyIndustryTitle
DoorDashDelivery and mobilityHow DoorDash leverages LLMs to evaluate search result pages
UberDelivery & MobilityEnhancing Personalized CRM Communication with Contextual Bandit Strategies
EtsyE-commerce and retailMachine Learning in Content Moderation at Etsy
LinkedinSocial platformsViral spam content detection at LinkedIn
ZillowE-commerce and retailSpectroBrain: Detecting Phone Spam with Semi-Supervised Learning
LinkedinSocial networksEnhancing Content Review: Proactively addressing threats with AutoML
NextdoorSocial platformsUsing predictive technology to foster constructive conversations
SlackTechBlocking Slack Invite Spam With Machine Learning
PinterestSocial platformsFighting Spam using Clustering and Automated Rule Creation
BumbleSocial platformsMultilingual message content moderation at scale (part 2)
PinterestSocial platformsHow Pinterest powers a healthy comment ecosystem with machine learning
BumbleSocial platformsMultilingual message content moderation at scale (part 1)
RobloxGamingDeploying ML for Voice Safety
WhatnotE-commerce and retailHow Whatnot Utilizes Generative AI to Enhance Trust and Safety
LinkedinSocial networksAugmenting our content moderation efforts through machine learning and dynamic content prioritization

Voice Assistance / Interface

CompanyIndustryTitle
AirbnbTravel, E-commerceListening, Learning, and Helping at Scale: How ML Transforms Airbnb’s Voice Support
RobloxGamingDeploying ML for Voice Safety
WalmartE-commerce and retailA Unified Multi-task Model for Supporting Multiple Virtual Assistants in Walmart
WalmartE-commerce and retailVoice Reorder Experience: add Multiple Product Items to your shopping cart
AmazonMedia and streamingThe Amazon Music conversational recommender is hitting the right notes
AirbnbTravel, E-commerceIntelligent Automation Platform: Empowering Conversational AI and Beyond at Airbnb

Chatbot

CompanyIndustryTitle
AirbnbTravel, E-commerceListening, Learning, and Helping at Scale: How ML Transforms Airbnb’s Voice Support
MongoDBTechTaking RAG to Production with the MongoDB Documentation AI Chatbot
BellTech[VIDEO] Modular Solutions for Knowledge Management at scale in RAG Systems
Royal Bank of CanadaFintech and banking[VIDEO] Arcane, an Internal RAG System to Pinpoint Investment Policies
LinkedinSocial platformsPractical text-to-SQL for data analytics
HarvardEducationAn AI Professor at Harvard: ChatLTV
WalmartE-commerce and retailA Unified Multi-task Model for Supporting Multiple Virtual Assistants in Walmart

Churn Predictions

CompanyIndustryTitle
PinterestSocial platformsAn ML based approach to proactive advertiser churn prevention
GoustoDelivery and mobilityUsing Data Science to Retain Customers
LinkedinSocial platformsThe journey to build an explainable AI-driven recommendation system

Pricing

CompanyIndustryTitle
ZillowE-commerce and retailBuilding the Neural Zestimate
ExpediaTravel,E-commerce and retailUsing Synthetic Search Data for Flights Price Forecasting
ExpediaTravel,E-commerce and retailIncreasing Travelers’ Engagement Through Price Alerts
Cars24E-commerce and retailML driven dynamic pricing @ CARS24 — Part 1
LyftDelivery and mobilityPricing at Lyft
Didact AIFintech and bankingDidact AI: The anatomy of an ML-powered stock picking engine
AsosE-commerce and retailOptimizing Markdown in Fashion E-Commerce with Machine Learning

Lead Ranking / Scoring

CompanyIndustryTitle
WayfairE-commerce and retailHamlet: Wayfair's ML Approach to Identifying Business Shopper
PayPalFintech and bankingSales Pipeline Management with Machine Learning: A Lightweight Two-Layer Ensemble Classifier Framework
DoordashDelivery and mobilityBuilding the Model Behind DoorDash’s Expansive Merchant Selection
LinkedinSocial platformsThe journey to build an explainable AI-driven recommendation system

Propensity to Buy / Purchase

CompanyIndustryTitle
eBayE-commerce and retailReduces the Time to List on Mobile With New Simplified Selling Tool, Now Featuring Magical Listing AI Technology
DoorDashDeliveryUsing LLM to transcribe restaurant menu photos
AirbnbTravel,E-commerceHow Airbnb Measures Listing Lifetime Value
ExpediaTravel,E-commerce and retailExpedia Group’s Customer Lifetime Value Prediction Model
PayPalFintech and bankingSales Pipeline Management with Machine Learning: A Lightweight Two-Layer Ensemble Classifier Framework
LinkedinSocial platformsThe journey to build an explainable AI-driven recommendation system
ZillowE-commerce and retailIdentifying High-Intent Buyers
PayPalFintech and bankingCross-Selling Optimization Using Deep Learning
NubankFintech and bankingBeyond prediction machines
WayfairE-commerce and retailBuilding Scalable and Performant Marketing ML Systems at Wayfair
GojekDelivery and mobilityHow We Built a Matchmaking Algorithm to Cross-Sell Products

Predications / Predictive Maintenance

CompanyIndustryTitle
NetflixEntertainmentFM-Intent: Predicting User Session Intent with Hierarchical Multi-Task Learning
WalmartE-commerce and retailForecast Anomalies in Refrigeration with PySpark & Sensor-data
WalmartE-commerce and retailPredicting Defrost in Refrigeration Cases at Walmart using Fourier Transform

References

1] [Medium post

2] [Github repo

3] [Evidently AI

IADesignSoftware
IdiomasEnglish

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