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The Do Not Call Registry does not stop scammers, because scammers do not obey it. The Federal Trade Commission (FTC) says the best protection against unwanted calls is blocking and labeling them.
Blocking and labeling
Blocking software or devices stop many unwanted calls, such as scams and illegal robocalls, before they reach you, though a blocking service may also stop some calls you want. Call labeling lets the questionable calls through but shows a warning such as "spam" or "scam likely" on the screen, so you decide whether to answer.
What to use
| Kind of phone | Options |
|---|---|
| Cell phone | A call-blocking app, which filters calls using data from its company, user reports and the FTC. Some are free and some charge. Check the app store's ratings, expert reviews and the wireless industry's list of apps. Apps can stop a call, let it through without ringing or send it to voicemail, and may block by area code, keep lists of numbers to block or allow, text the caller, or report the call. Some read your contacts, so read the privacy policy. Phones also have settings to block specific numbers (with a limit) and Do Not Disturb hours. Your provider may offer free or paid services |
| Home phone over the internet (VoIP) | You probably have it if your phone comes through a cable company or a phone, internet and cable bundle. Look up expert reviews of internet-based blocking services, some free and some monthly; some route all your calls through the service |
| Traditional landline | A small call-blocking device attached to the phone. Some use databases of known scam numbers plus your own additions, others only your own list. They can stop calls, send them to voicemail, show a blinking light, or play a recording so real callers can still get through. Some use lists of approved numbers or quiet hours, and some play a prerecorded message asking callers to press a number |
The Federal Communications Commission also lists call-blocking resources by company.
Robocalls and spoofing
A recorded message instead of a live voice is a robocall. One that tries to sell you something is illegal unless you gave the company written permission, directly, to call you that way; the company must say plainly that it is asking, and cannot make permission a condition of buying. A robocall without permission is likely a scam. Hang up and do not call back or press a number, which can bring more calls. Then report it.
Scammers often fake the name and number on caller ID, to look like a government agency such as the Social Security Administration or the IRS, and threaten you or promise a benefit. "Neighbor spoofing" uses your own area code and often matches the first six digits of your number; the number usually belongs to a real person who has no idea. Blocking and labeling will not flag every one of these calls.
The Registry and reporting
The National Do Not Call Registry tells law-abiding telemarketers which numbers not to call. It will not stop scammers, but it should cut your calls and make scam calls easier to spot. A robocall to which you have not given written permission is illegal whether or not you are registered.
To report, use DoNotCall.gov if you lost no money, and ReportFraud.ftc.gov if you lost money or know about the caller. Give the number that received the call, the number on the caller ID even if it may be fake, any number you were told to call back, and the date and time. The FTC analyzes complaints for calling patterns, and releases the reported numbers publicly every business day to help phone companies with call-blocking and labeling, and to help law enforcement find the people behind illegal calls.
Sources
- Federal Trade Commission, "How To Block Unwanted Calls," https://consumer.ftc.gov/articles/how-block-unwanted-calls; rewritten in hubnx's own words.
Лицензия: CC0 1.0 (общественное достояние) · По материалам consumer.ftc.gov
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