Canonset: When an answer is returned or not accepted

A reviewer reads every answer before the client sees it, usually within two business days. They approve it with a score, return it to you with notes to fix, or don't accept it and say why. We email you only when an answer comes back with notes or isn't accepted.

A returned answer

A return means the reviewer wants changes. Their notes appear above your answer, which opens as you sent it; fix it and send it again. You may revise it or leave it. Returned work comes first on your Work page and can't be skipped. On an hourly project the revision's time counts from when you reopen the answer, not while it waited with notes.

An answer that isn't accepted

Not accepted means the reviewer rejected the answer, with a note that says why: it was below the bar, or it broke the rules (AI-written, copied, or not a real attempt). The task goes to another expert. Your other work isn't affected.

• On a per-answer project the answer isn't paid.
• On an hourly project your time on it is still paid, unless the answer broke the rules.
• It counts in your quality score.

Asking for a second look

If you think a decision is wrong, you can ask for a second look from the answer's page, once per answer, within 14 days of the decision. Say why the answer meets the instructions, in a sentence or two (at least 20 characters).

A different reviewer in your field looks within two business days. They see the task, your answer, the first decision with its note, and your reason, and decide:

• The decision stands. You read their note. Nothing else changes.
• Approved. The answer pays what an approval pays, less anything already paid for it, and your quality score counts it as approved.
• Returned to you. You fix it and send it again.

We email you either way. There is no second look for a trial task or for an answer rejected for breaking the rules; those go to our team. Email support@canonset.com, and a person answers within one business day.

Flags, and checking before you send

Reviewers see flags on an answer: unusually fast or short work, mostly pasted text, a close match with another expert's answer, AI-style writing, or a missed known-answer task. A flag is not a verdict; a reviewer looks at the work before anything happens.

On every task, Check before sending shows you the same signals as warnings, with what to do: the main text's length, AI-style phrases quoted, mostly pasted text with the count, and a match with another expert's answer. Each takes a line, If you're sure, say why, which the reviewer reads beside the flag. Sending with warnings is allowed; speed and the known-answer result are never shown. Coding and environment tasks also have Run checks, and a task whose checks fail can't be sent.

Before any deactivation for quality

Nobody is deactivated for quality without warning. First comes an email, "About the quality of your recent answers", with your score, the bar (60%), what being below it changes and what raises it. Our team may close your account for new work for quality only once that warning is at least 14 days old, and you can apply again six months later. Answers already sent are still reviewed, and what you're owed is still paid. Breaking the original-work policy needs no warning, and that decision is final. See Your quality score and what moves it.

Questions: support@canonset.com.