Canonset help centerPage 5 of 11
Canonset: Your quality score and what moves it
Your quality score comes from your last 50 reviewed answers: reviewers' scores count 70%, hidden tasks with known answers 30%. At 80% and up you get first pick of new tasks. Under 60%, or until 5 of your answers are reviewed, up to 3 answers can wait for review in each project. You see the score on your Work page, and our team sees it when you apply for a role.
How it is worked out
- A reviewer approves each answer with a score from 1 to 5. Those scores are 70% of your quality score.
- Known-answer tasks are mixed into projects without notice. Your accuracy on them is the other 30%. A missed known-answer task lowers the score. On a project with no known-answer tasks, the review scores alone count.
- An answer that isn't accepted counts as a score of 0.
- The window is your last 50 reviewed answers, so older work drops out as new work is reviewed.
The score comes from reviewers and known-answer tasks, never from monitoring: we don't record your screen, keystrokes, camera, microphone or location.
What moves it
| What happens | Effect on the score |
|---|---|
| An answer is approved | Its score from 1 to 5 counts |
| An answer is returned with notes | A return isn't a final decision; the decision on the revised answer counts |
| An answer isn't accepted | Counts as 0 |
| A known-answer task is missed | Lowers the known-answer part |
| A second look approves an answer that wasn't accepted | The score counts it as approved |
| A client returns a delivered answer and a reviewer replaces it | Counts like a rejection; your pay stays |
| A claimed task lapses after two hours without activity | Doesn't count |
| A flag is raised on an answer | Nothing by itself: a flag is a question for the reviewer, whose decision counts |
What it changes
- First pick. At 80% and up, new tasks come to you first, for their first 24 hours, unless no first-pick expert can work on the project or its deadline is 5 days away or past; then everyone can take them. Your Work page says how many points you are from first pick.
- The cap. Under 60%, or until 5 of your answers are reviewed, up to 3 of your answers can wait for review in each project. A review frees a place.
- Referrals. A referral bonus is paid once the person you referred has 10 approved tasks at a quality score of 70% or more.
- Roles. Our team sees your score when you apply for a role.
Before any deactivation for quality
If your score stays under the bar, our team emails you first: "About the quality of your recent answers", with your score, the bar (60%), what being below it changes, what raises it (every answer a reviewer scores well and every known-answer task you get right) and any note from our team. Your account can be closed for new work for quality only once that warning is at least 14 days old. You can apply again six months later. Money you've earned is always paid, whatever happens to your account.
If you think a reviewer's decision is wrong, ask for a second look from the answer's page within 14 days. See When an answer is returned or not accepted.
Questions: support@canonset.com.