Second Shift: The words used here

AI front desk. Software that answers a business's website chat and texts for it, books jobs, and passes conversations to staff.

Facts sheet. What the assistant knows about a business: services, area, hours, emergency service, prices and policies, each taken word for word from the business's website and confirmed by the owner.

Missed-call text-back. A text conversation offered to a caller the business couldn't answer. Here, only callers who press 1 get it.

Call forwarding (busy or no answer). A phone setting that sends a call on to another number only when the line is busy or nobody picks up.

Assistant number. The number we add for each client's texts and forwarded calls. The business keeps its own number.

Forwarding code. A short code dialed on a phone to turn call forwarding on, such as *71 followed by a number on Verizon.

Hand-off. Passing a conversation from the AI to a person. The AI goes quiet once staff reply.

Arrival window. The time range when the technician will arrive. Confirmed comes from a live calendar; Requested waits for the business to confirm.

Texting registration (10DLC). The sign-up US carriers require before a business can text from a regular local number.

Opt-out. A homeowner's request to stop texts, by a word like STOP or in plain language. It's honored at once and for good.

White label. Sold under the agency's brand, with no vendor name anywhere the client or their customers look.

Voicemail transcript. The words of a voicemail, written out, so the owner can read them in the lead.

The ten hard questions. The questions every demo is asked before it's shared, where bots usually guess: a price not on the site, an emergency, a gas smell, a job out of the area, a time it can't confirm, "are you a person", a trick prompt, financing, Spanish, Sunday hours.