This page is public.
No new app. Leads, booking requests and hand-offs arrive as texts the owner can answer, and a few phone-friendly web pages cover the rest: the leads, the questions it couldn't answer, the facts sheet, texting and booking settings. The owner reaches them through one private link; there is no password.
Every lead, as a text
One text per lead, from the business's own assistant number: the business's name, the kind of lead and who, what and when in a line each, then a call link that rings the homeowner in one tap. An urgent lead says so first. Leads also arrive by email, in the business's name.
From a lead, the owner can:
- Call them now. One tap rings the homeowner.
- Reply to take over. The owner's reply goes to the homeowner from the business's number, signed with the owner's name, and the AI stays quiet on that conversation until ten minutes after the owner's last message. Texting "AI" hands it back at once. When the AI speaks again, it introduces itself again.
- Mark it booked. On the leads page, so the monthly report counts real jobs.
The leads page
Every lead, newest first, each with what was said: the homeowner's words, the assistant's, and the owner's own replies marked "You". A booking request can be put in the owner's calendar with one tap, as a Google Calendar event or a calendar file. The page works on a phone.
Questions it couldn't answer
When the assistant doesn't know something, it says so to the homeowner and the question goes on the owner's Questions page. The owner answers in their own words, and the answer becomes one of the business's facts, used in every chat from then on. A Monday morning email says how many are waiting.
The facts sheet
What the assistant knows about the business: services, service area, hours, emergency service, prices and policies, each taken word for word from the business's website and confirmed by the owner. The site is re-read every week: a fact the site no longer says is paused until the owner keeps or drops it, and a new fact found on the site is offered to add. The owner can also add lines of their own at any time.
The morning summary
One email a business day, in the morning on the business's own clock, with yesterday's leads; on Mondays, also the questions waiting and the facts to check. Nothing to say, no email. The owner can turn it off at the bottom of their leads page.
Booked after hours
The jobs booked from evening and weekend leads, at the client's average job, on each client's card in your console and in its monthly report: the figure that shows the owner what the front desk earned while nobody was answering.
In these publicationsHow to resell Second Shift
Licence: CC BY 4.0
Comments
