How to resell Second ShiftPage 9 of 12
Second Shift: Privacy and data
- Used only to serve that business. Conversations and recordings are used only to provide the service to the business they belong to: never to train AI models, improve products or sell ads. The AI and speech-to-text providers are held to the same rule.
- Walled off. The AI never sees another business's data.
- Kept as proof of consent. Consent records, messages and opt-outs are kept for 5 years after the last message, and opt-outs for good, even after a client leaves.
- Numbers aren't shared for marketing. Each client's privacy policy and SMS terms say so.
- The client keeps what's theirs. Full data export, and the phone number stays the client's if they leave.
- Agencies see counts, never words. Your console shows how often a demo was viewed and asked, and each client's leads and their results; what a homeowner wrote is the business's, on its owner's pages.
- Demos are built only from a prospect's public website, open to anyone with the link, and taken offline on request.