Second Shift: Your brand, your billing, your console

You sell it under your brand, set your own price, and run every client from one console at a private link we set up for your agency.

Your brand only

Each client's chat in its own colors, to match its site, today; your logo and your own web address with the pilot. Our name appears nowhere your clients or their customers look: not in the chat's code, texts, emails, pages or web addresses, and there is no "powered by" tag. Second Shift is the name only you see.

Your price, your Stripe

You set each client's price, and clients are billed through your own Stripe account, so the money never passes through us. Usage is included, with a cap and alerts; spam is never charged; canceling takes one click; and a client's data exports in full. Your own price from us is in the partner guide you get with your first demo.

One console

• Demos: each with how often it was viewed and asked a question, its link, its ten hard questions with their answers, and Make it live.
• Clients: each with its status, leads this week, when its chat last loaded on its site, jobs booked after hours and their value at the average job you set, the line of code for its site, its chat page's address, the forwarding steps to send the owner, its chat color, its texting terms and privacy policy, a monthly report, and a new link for an owner who lost theirs.
• Health warnings, before a client notices, each with what to do: an owner who hasn't confirmed the facts, too few facts, questions waiting for the owner, a fact the site no longer says, a chat nobody has used for two weeks, a site not checked lately, an owner's email that bounces, a calendar connection that stopped working.
• Your logo, on the console and on the monthly reports you send your clients.

The monthly report

One per client, in your agency's name, ready to print or save as a PDF and send: its leads, those in the evening or at the weekend, the jobs booked from them and their worth, and the chats and texts answered. Results count booked jobs and after-hours bookings with their value, never vague "resolutions".

Terms that protect your margin

• A price locked for 12 months for pilot agencies, and for 24 months after the pilot.
• Month to month for your clients, with one-click cancel.
• The phone number stays the client's if they leave, and their data exports in full.
• The facts, the assistant number, the texting registration and the forwarding steps are set up by us for each client, not left to you.