Second Shift: Questions your clients and their customers ask

The answers below are what the product does, in the words an agency can pass on to a client, or a client to a customer.

What business owners ask

Do I need to install an app? No. Everything arrives by text and email, and the few things you do set up open as web pages on your phone, through one private link.

What do I have to do to start? Two things: confirm your details and facts, about 2 minutes, and dial the forwarding code on each phone that answers your business line, then answer the test call.

What happens when I can't pick up? The caller hears your greeting and can press 1 to get a text. You get the lead, with any voicemail transcript and a Call them now button, whether they pressed 1 or not.

Can I take over a conversation? Yes: reply to the lead's text. Your texts go out from your business's number, signed with your name, and the AI stays quiet. Text "AI" to hand it back.

How do I correct something it says? Keep, drop or add facts on your facts page, or answer the questions it couldn't on your Questions page; each answer becomes a fact in your own words.

Will it text my customers ads, deals or review requests? Never. Its texts are only about the request the customer made.

Will it text people late at night? It replies whenever a customer writes, because an emergency at night is the point. Automated follow-ups go only Monday to Saturday, 9 a.m. to 7 p.m. in the customer's time zone.

Can it text from my existing business number? Later. For now, texts come from your assistant number, and your own number doesn't change.

Whose name are the texts sent in? Your business's. Every AI text starts with your business name and "AI:", and the service terms name your business as the sender of its own texts.

What does it cost me? Your agency sets your price and bills you directly.

What homeowners ask

Am I talking to a real person? No, to the business's AI assistant, and it's labeled as one in every message. A person can take over at any time.

How do I reach a person? Tap Talk to a person or Call at the top of the chat, at any step. In an emergency, the chat puts the call button first.

Why did I get a text from this business? Only because you pressed 1 after a missed call, or checked the box in the chat. Without one of those, no texts are sent.

How do I stop the texts? Reply STOP, or just say "don't text me". You get one confirmation, then nothing more from that business.

Is the price it tells me final? It only repeats prices the business wrote down, and links to where. For anything else, the technician quotes on site. Nobody will ask you to pay by text.

Is my chat saved? Yes, for the business and its service providers, including AI, as the notice says before your first message. It's used only to serve you for that business, never to train AI models or for ads.

Is my call recorded? When a call reaches the assistant's voicemail, the greeting says first that the call is recorded and transcribed.

Do I have to agree to texts to book? No. The box is unchecked, and booking works without it: the business calls you instead.

Can I write in Spanish? Yes. The assistant answers in Spanish when you write in Spanish, from the same facts and by the same rules, and its buttons and notices turn Spanish too.